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Manager - Customer Service & Settlements

Fresher   Punjab   11 Sep, 2025
Bunge
Job LocationPunjab
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    The Manager - Sales Operations at Bunge, located in Mohali, Punjab, India, will be responsible for overseeing the service delivery management and transformation of the Customer Service & Sales Support function. You will lead a team engaged in service delivery, controls adherence, period end closing and reporting for different regions within BEMEA/BAS/BNA. Your role will involve identifying improvement and automation opportunities within existing processes and driving initiatives towards the digitalization of Customer Service & Sales Support function.Your main accountabilities will include operational leadership and team management, overseeing the end-to-end customer service & sales order process, collaborating with internal teams to ensure alignment on order priorities, developing and enforcing standard operating procedures, managing budgets, and optimizing resource allocation for efficiency. You will also be responsible for managing customer claims, leading cross-functional teams, and implementing strategies for customer retention and program completion.Additionally, you will monitor team performance to ensure prompt resolution of customer issues, act as an escalation point for complex problems, provide expert financial guidance to clients, and develop strategies for customer satisfaction and service offerings. You will drive automation, AI, and technology adoption to enhance operational efficiency and customer experience, while also engaging with global teams and clients to foster collaboration and trust.Your role will involve providing regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership, analyzing key customer success metrics, and prioritizing client satisfaction. You will demonstrate a customer-centric approach, empathy, and understanding when dealing with clients facing financial challenges. Your key competencies will include a global mindset, customer-centric approach, transformational leadership, and resilience.The ideal candidate will have a bachelors degree in business administration, Supply Chain Management, or a related field, with an MBA or equivalent preferred. You should have over 12 years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. Strong knowledge of the end-to-end OTC process, SAP environment, process transition & transformation, reporting & analytics, and experience working in a similar Shared Services Centre setup will be advantageous.Bunge, a world leader in sourcing, processing, and supplying oilseed and grain products, offers sustainable products and opportunities for farmers and consumers globally. As an Equal Opportunity Employer, Bunge values diversity and welcomes applications from veterans and individuals with disabilities.,

Keyskills :
Customer ServiceSales SupportService Delivery ManagementProcess ImprovementTeam ManagementBudget ManagementCustomer SupportStrategic Account ManagementClaims ResolutionCustomer SatisfactionChange ManagementTransformational LeadershipSupply Cha

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