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Senior Service Manager

Fresher   Punjab   14 Oct, 2025
Tie Support Services
Job LocationPunjab
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a seasoned expert with 2 years of experience, you will be joining our Voice Process team, specializing in troubleshooting-related processes, driving customer satisfaction, and operational excellence.Responsibilities:- Develop and implement strategies to enhance customer experience- Analyze and improve systems, processes, and workflows- Lead and manage a team to achieve operational goals- Collaborate cross-functionally to drive business outcomesIf you are a motivated and experienced professional seeking a new challenge, we encourage you to apply.Qualifications Required:- 2 years of experience in a similar role- Strong problem-solving skills- Excellent communication and leadership abilities- Ability to work effectively in a team environmentBenefits:- Paid sick time- Paid time offSchedule:- Evening shift- Fixed shift- Monday to Friday- Night shift- US shiftPlease note that this job is Full-time and Permanent with additional benefits such as performance bonus, yearly bonus, and the preferred work location is in person. The expected start date for this position is 05/02/2025.,

Keyskills :
troubleshootingcustomer satisfactionoperational excellenceteam management

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