Customer Handler

Job Description

As a Customer Handle, you will play a crucial role in managing customer interactions and ensuring a positive customer experience across various channels. Your strong communication skills, empathy, and problem-solving abilities will be essential in maintaining high customer satisfaction levels and supporting operational goals.Key Responsibilities:- Serve as the primary point of contact for customer inquiries through phone, email, live chat, and ticketing systems.- Diagnose and resolve customer issues promptly, escalating complex cases to appropriate teams when necessary.- Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM.- Follow up with customers to ensure resolution and satisfaction.- Collaborate with product, operations, and technical teams to communicate customer feedback and identify improvement opportunities.- Manage and prioritize tickets to meet service-level agreements and response time targets.- Provide training and documentation for customers and internal staff as required.- Contribute to quality assurance efforts by reporting trends and suggesting process improvements.Qualifications:- High school diploma or equivalent; associate or bachelors degree preferred.- 2 years of experience in customer service, customer support, or a related role.- Proven experience using CRM and ticketing systems to track and manage customer interactions.- Strong written and verbal communication skills with attention to detail.- Ability to remain calm and professional under pressure and during difficult interactions.- Flexibility to work varied shifts, including evenings or weekends, if required.- Experience in a fast-paced environment with demonstrated multitasking and time-management skills.The company emphasizes the following skills for this role:- Customer Service- Communication- Active Listening- Conflict Resolution- Empathy- Problem Solving- Customer Relationship Management (CRM)- Zendesk- Ticketing Systems- Live Chat Support- Phone Support- Time Management- Multitasking- Data Entry- Attention to Detail- Microsoft Office- Remote Support- Quality AssurancePlease note that this job requires candidates with a diverse set of skills and experiences in customer handling and support. As a Customer Handle, you will play a crucial role in managing customer interactions and ensuring a positive customer experience across various channels. Your strong communication skills, empathy, and problem-solving abilities will be essential in maintaining high customer satisfaction levels and supporting operational goals.Key Responsibilities:- Serve as the primary point of contact for customer inquiries through phone, email, live chat, and ticketing systems.- Diagnose and resolve customer issues promptly, escalating complex cases to appropriate teams when necessary.- Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM.- Follow up with customers to ensure resolution and satisfaction.- Collaborate with product, operations, and technical teams to communicate customer feedback and identify improvement opportunities.- Manage and prioritize tickets to meet service-level agreements and response time targets.- Provide training and documentation for customers and internal staff as required.- Contribute to quality assurance efforts by reporting trends and suggesting process improvements.Qualifications:- High school diploma or equivalent; associate or bachelors degree preferred.- 2 years of experience in customer service, customer support, or a related role.- Proven experience using CRM and ticketing systems to track and manage customer interactions.- Strong written and verbal communication skills with attention to detail.- Ability to remain calm and professional under pressure and during difficult interactions.- Flexibility to work varied shifts, including evenings or weekends, if required.- Experience in a fast-paced environment with demonstrated multitasking and time-management skills.The company emphasizes the following skills for this role:- Customer Service- Communication- Active Listening- Conflict Resolution- Empathy- Problem Solving- Customer Relationship Management (CRM)- Zendesk- Ticketing Systems- Live Chat Support- Phone Support- Time Management- Multitasking- Data Entry- Attention to Detail- Microsoft Office- Remote Support- Quality AssurancePlease note that this job requires candidates with a diverse set of skills and experiences in customer handling and support.

Keyskills :
Customer ServiceCommunicationConflict ResolutionProblem SolvingZendeskTicketing SystemsTime ManagementData EntryMicrosoft OfficeRemote SupportQuality AssuranceActive ListeningEmpathyCustomer Relationship Management CRMLive Chat SupportPhone