hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Manager

2.00 to 6.00 Years   Raipur   06 Nov, 2024
Human connections Alliance LLP
Job LocationRaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job Summary:We are seeking a dynamic and experienced Customer Relationship Manager (CRM) to join our team in the automobile sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our customers, ensuring high levels of satisfaction, and driving customer loyalty. This role requires a deep understanding of the automotive industry, exceptional communication skills, and a passion for providing outstanding customer service.Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Serve as the primary point of contact for customer inquiries, concerns, and feedback. Sales Support: Collaborate with the sales team to identify customer needs and provide solutions. Assist in developing strategies to increase customer retention and satisfaction. Customer Experience Improvement: Gather customer feedback through surveys, interviews, and direct communication to identify areas for improvement. Implement initiatives to enhance the overall customer experience. Reporting and Analysis: Monitor customer relationship metrics and prepare regular reports for management. Analyze customer data to identify trends and opportunities for growth. Collaboration: Work closely with marketing, sales, and service departments to ensure a unified approach to customer management. Coordinate with product development teams to relay customer feedback and influence product offerings. Training and Development: Train staff on customer service best practices and the importance of customer relationship management. Share insights and strategies with team members to promote a customer-centric culture. Problem Resolution: Address customer issues and complaints promptly and effectively, ensuring resolutions are satisfactory. Act as a mediator between customers and internal departments when necessary.Qualifications: Bachelors degree in Any Field or related field. 2-5 years of experience in customer relationship management, preferably in the automobile industry. Strong understanding of automotive products and services. Excellent communication and interpersonal skills. Proficient in CRM software and Microsoft Office Suite. Ability to analyze data and generate actionable insights.Job Type: Full-timeExperience: total work: 1 year (Preferred)Work Location: In personSpeak with the employer91 hidden_mobile,

Keyskills :
Customer Relationship ManagementSales SupportCollaborationTrainingDevelopmentProblem ResolutionCommunication SkillsCustomer Experience ImprovementReportingAnalysisAutomotive Industry KnowledgeCRM Software

APPLY NOW

Customer Service Manager Related Jobs

© 2019 Hireejobs All Rights Reserved