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Customer Support Lead

4.00 to 7.00 Years   San Francisco (California), Bengaluru/ Bangalore (Karnataka)   21 Feb, 2025
Rippling
Job LocationSan Francisco (California), Bengaluru/ Bangalore (Karnataka)
EducationCA (Chartered Accountant)Any Graduate
SalaryAs per Industry Standards
IndustryIT-Software
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B from the worlds top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of Americas best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About the roleWe are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!What you will do

  • Take charge of Employee management platform issues for customers from start to finish - while working in a dynamic and fast-paced environment
  • Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to manage employee data i.e. data management, automation, reports, permissions & approvals
  • De-escalate and resolve issues by leveraging platform and industry expertise
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure clients needs are met
  • Build mental muscle and become a product expert - youll be a go-to resource for both customers and coworkers
  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation, added features, and/or process improvements
What you will need
  • Bachelors degree with strong academic performance
  • 4 years of work experience in a customer/client-facing role
  • A track record of:
    • Taking initiative with limited oversight
    • Problem-solving with a keen eye for details
    • Operating in a time-sensitive environment
    • Learning something new / synthesizing lots of information
    • Working in a cross-functional environment
    • Clearly expressing a point of view (oral and written)
    • Flexibility with changing job duties and responsibilities
Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employees role.*Commission is not guaranteed #LI-HybridLocationsBangalore, India

Keyskills :
customer support experienceproblem solving skillsdata management expertise cross functional collaboration initiative taking employee management hr workforce payroll communication

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