Director - Account Management

Job Description

About Hevo (HevoData.com):Hevo is a simple, intuitive, and powerful No-code Data Pipeline platform that enables companies to consolidate data from multiple software for faster analytics.Hevo powers data analytics for 2000 data-driven companies across multiple industry verticals including DoorDash, Shopify, Postman, Cox Auto, Arhaus, and Cult.fit. By automating complex data integration tasks, Hevo allows data teams to focus on deriving groundbreaking insights and driving their businesses forward.Hevos mission is simple, but bold: Build technology from India, for the world that is simple to adopt and easy to access so that everyone can unlock the potential of data.Based in San Francisco and Bangalore, Hevo has seen exponential growth since its inception. With a total funding of $42 Mil from Sequoia India, Qualgro, and Chiratae Ventures, Hevo is now entering a new phase of hyper-growth.Hevoites are a bunch of thoughtful, helpful problem solvers, who are obsessed with making a difference in the lives of their customers, colleagues and their own individual trajectory. If you are someone who is passionate about redefining the future of technology, then Hevo is the place for you.What Youll Own as Director - Account Management at Hevo:As an Account Management Director at Hevo Data, you will play a pivotal role in driving revenue growth, customer retention, and strategic expansion. You will lead a team responsible for managing key accounts, identifying upsell opportunities, and ensuring long-term customer success. Your focus will be on maximizing the value of Hevos data integration solutions for clients while contributing to overall business growth.Key Responsibilities:Sales & Revenue Growth:

• Own and drive expansion revenue through upsell and cross-sell strategies for existing customers.
• Identify and capitalize on opportunities to sell premium features, enterprise packages, and additional integrations.
• Develop strategic account plans to increase revenue from key accounts.
• Collaborate with the sales team to ensure a seamless transition from new customer acquisition to account management.
• Lead contract negotiations, renewals, and pricing discussions to maximize deal value.

Customer Retention & Success:

• Build and nurture long-term relationships with enterprise clients, ensuring they maximize the value of Hevos platform.
• Monitor customer adoption, engagement, and satisfaction metrics to proactively address risks.
• Partner with the Customer Success team to enhance onboarding and ongoing support processes.
• Implement data-driven retention strategies to reduce churn and improve customer lifetime value (CLTV).
• Conduct quarterly business reviews (QBRs) with customers to align Hevos solutions with their evolving needs.

Strategic Planning & Market Growth:

• Develop and execute go-to-market strategies to expand Hevos presence in key industry verticals.
• Analyze market trends, customer feedback, and competitive insights to enhance Hevos offerings.
• Work closely with product and engineering teams to influence the roadmap based on customer needs.
• Develop playbooks and frameworks for account management best practices.

Leadership & Team Development:

• Build, mentor, and lead a high-performing account management team.
• Define KPIs and performance metrics to track team success and improve efficiency.
• Foster collaboration between sales, marketing, customer success, and product teams to drive customer value.

Key Skills & Qualifications:

• 10 years of experience in account management, customer success, or enterprise sales, preferably in B2B SaaS.
• Proven track record of upselling, cross-selling, and revenue expansion within existing accounts.
• Strong understanding of data integration, analytics, and cloud technologies.
• Experience working with C-level executives and decision-makers in mid to large enterprises.
• Ability to analyze customer data and drive actionable insights for retention and growth.
• Excellent negotiation, relationship-building, and strategic planning skills.
• Prior experience leading and scaling account management teams in a high-growth environment.

APPLY FOR THIS JOBLocations - Bengaluru, India

Keyskills :
account management revenue growth customer retention strategic planning team leadership enterprise sales sales team customer acquisition b2b negotiation business growth key accounts contract negotiations customer success market revenue expa