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Customer Support Specialist - UK Payroll

2.00 to 3.00 Years   San Francisco (California), Bengaluru/ Bangalore (Karnataka)   11 May, 2025
Job LocationSan Francisco (California), Bengaluru/ Bangalore (Karnataka)
EducationCA (Chartered Accountant)BA (Arts)
SalaryAs per Industry Standards
IndustryIT-Software
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B from the worlds top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of Americas best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About the RoleWe are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!What Will You Do

  • Take charge of customer issues related UK payroll from start to finish - while working in a dynamic and fast-paced environment
  • Leverage chat, email, and video conferencing functionality to help our UK customers optimize Rippling
  • Build mental muscle and become a product expert - youll be a go-to resource for both customers and coworkers
  • Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features
What Will You Need
  • Bachelors degree
  • Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements)
  • A minimum of 2-3 years of work experience in a customer-facing role
  • A minimum of 2-3 years of work experience on UK Payroll
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Strong written and verbal communication skills in English
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize
LocationsBangalore, India

Keyskills :
customer support uk payroll expertise problem solving communication skillstime management hr workforce

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