Senior Product Manager, Customer Success

Job Description

Job Requisition ID25WD84895Position OverviewAs an Enterprise Applications Product Manager specializing in Renewal and Subscription Management, you will be instrumental in shaping and driving the product strategy, planning, implementation, and landing of key capabilities within our Enterprise CRM. Your focus will be on Subscription Management, Renewals Management, internal opportunity-to-quoting workflows, automated customer engagement, operational and renewal notifications, automated assignments, and shared visibility with channel partners. Your efforts will directly contribute to creating irresistible customer experiences by building valuable products for our customer success and business operation organizations.You will report to a Group Product Manager in COO and work hybrid from the San Francisco office.Responsibilities

• Product Roadmap Execution: Lead the development and execution of the product roadmap for the Renewals and Subscriptions Management product group, ensuring alignment with the companys overarching vision and strategic goals
• Stakeholder Collaboration: Work closely with internal partners and stakeholders to gather insights, identify user pain points, needs, and opportunities. Foster strong relationships with enterprise product teams, architects, engineers, product designers, business operations, and customer success end-users
• Data-Driven Decision Making: Utilize data, research, and market analysis to define and prioritize product features and requirements that drive growth and meet user needs
• Detailed Documentation: Create comprehensive use case scenarios, system workflows (both current and future states), user stories, and acceptance criteria. This documentation will guide the development process and ensure a clear understanding of user needs and product requirements
• Technical Alignment: Collaborate with technical leads to develop scalable and stable solutions that comply with enterprise architecture principles. Ensure technical feasibility and alignment with long-term architectural goals
• Implementation Leadership: Lead engineering teams in the successful implementation and delivery of customer success products and features. Provide clear direction and support throughout the development lifecycle
• User Experience Enhancement: Partner with design teams to create intuitive and user-friendly interfaces that enhance the overall user experience. Advocate for user-centric design principles
• Product Features and Performance Monitoring: Continuously monitor key product metrics and analyze performance data. Identify areas for improvement and implement strategies to enhance product performance and user satisfaction

Minimum Qualifications

• Educational Background: Bachelors degree in computer science, engineering, business, or a related field
• Relevant Experience: A minimum of 8 years of experience as a Product Manager, with a concrete understanding of subscription management, human and digital customer lifecycle engagements, renewal management and customer retention; with strategies for excelling in these areas
• CRM Proficiency: Strong knowledge of CRM solutions, particularly Salesforces major industry clouds and its product features. Ability to leverage CRM tools to drive product success
• Strategic Thinking: Ability to understand and articulate product strategy, breaking it down into detailed product requirements at the epic and user story level
• Success Metrics: Proficiency in defining and documenting methodologies to measure success metrics for product features, emphasizing value to stakeholders and end users
• Effective Communication: Exceptional communication skills, capable of effectively interacting with technical development teams, user experience designers, and business stakeholders (GTM teams and channel partners). Serve as a bridge to ensure alignment and collaboration
• Agile Methodology: Understanding of the Product Manager role within an agile team. Ability to work in an agile environment, adapting to changing requirements and priorities

#LI-JG1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When youre an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesks competitive compensation package. For U.S.-based roles, we expect a starting base salary between $134,000 and $216,700. Offers are based on the candidates experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment OpportunityAt Autodesk, were building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with AutodeskPlease search for open jobs and apply internally (not on this external site).Locations - San Francisco, CA, USA

Keyskills :
product roadmap execution stakeholder collaboration data driven decision making user experience enhancementcrm proficiency effective communicationcommunication skillscompensation