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Service Delivery Trainer

3.00 to 5.00 Years   San Francisco (California), Bengaluru/ Bangalore (Karnataka)   29 Apr, 2025
oktamam infotech pvt. ltd.
Job LocationSan Francisco (California), Bengaluru/ Bangalore (Karnataka)
EducationCA (Chartered Accountant)Any Graduate
SalaryAs per Industry Standards
IndustryTelecom, IT-Hardware/Networking
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

Get to know OktaOkta is The Worlds Identity Company. We free everyone to safely use any technologyanywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - were looking for lifelong learners and people who can make us better with their unique experiences. Join our team! Were building a world where Identity belongs to you.The Partner Enablement team at Okta is responsible for equipping our Field Team and Partners with the knowledge, tools, and resources needed to succeed. We create, deliver, and manage training programs that drive understanding and adoption of Oktas innovative identity and access management solutions. Our mission is to empower every learner to maximize the value of Oktas platform and services.The Service Delivery Trainer OpportunityReporting to the Manager, GSI Enablement, this role will develop and deliver training programs to ensure seamless deployment and adoption of Okta solutions. The Service Delivery Trainer will leverage their technical enablement and deployment experience to provide our customers and partners with best-in-class training, enabling them to deploy Okta successfully.This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.What Youll Be Doing

  • Delivering technical training sessions to GSI partners focused on deploying and managing Okta solutions.
  • Designing, developing, and maintaining training materials, including presentations, hands-on labs, and virtual learning modules.
  • Collaborating with cross-functional teams to ensure training aligns with product updates and best practices.
  • Partnering with deployment teams to understand challenges and create targeted training programs to address skill gaps.
  • Gathering feedback from learners to continuously improve training effectiveness and content quality.
  • Managing logistics for training sessions, including scheduling, registration, and follow-up communications.
What Youll Bring to the Role & What Were Looking For
  • 3 years of experience in technical enablement or training, preferably with a focus on SaaS or identity solutions.
  • Hands-on experience deploying Okta or similar identity management solutions.
  • Proven ability to design and deliver engaging, technically complex training programs to diverse audiences.
  • Excellent communication and presentation skills with a knack for making technical topics accessible.
  • Strong collaboration skills and the ability to work across multiple teams and functions.
  • Familiarity with instructional design principles and adult learning methodologies.
Additional Experience That We Value
  • Okta certifications (e.g., Okta Certified Administrator, Okta Certified Professional).
  • Experience with deployment tools and methodologies.
  • Proficiency with virtual training platforms and e-learning development tools.
  • Background in managing customer or partner onboarding programs.
  • Experience working with global teams and scaling training programs internationally.
#LI-CS7What you can look forward to as a Full-Time Okta employee!Amazing BenefitsMaking Social ImpactFostering Diversity, Equity, Inclusion and Belonging at OktaOkta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.Locations - Bengaluru, India

Keyskills :
technical training delivery training program design communication skillscollaboration experienceinstructional design principles learning training programs trainer workforce presentation skillsinterview

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