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Cambium Networks - Customer Care Representative - EMEA

5.00 to 8.00 Years Spain (Spain) 18 May, 2025

Job Location	Spain (Spain)
Education	MBA/ PGDMAny Graduate
Salary	As per Industry Standards
Industry	IT-Hardware/Networking, Telecom
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

Customer Care Representative - EMEA BarcelonaSales Sales /Full-Time /On-siteEMEA Customer Care RepresentativeResponsible for all aspects of Customer Care in the EMEA region, ensuring Growth, Profitability, and Customer Satisfaction. Acts as the principal customer support interface with Channel Distributors and Direct Partners for forecasting, order entry, fulfillment, administration, POS filing, logistics, and credit notes.Supports the EMEA GTM team to enable a more efficient and productive Go-to-Market operation.Scope of Responsibilities

Serve as the primary Cambium interface for EMEA customer admin support issues, including order entry, fulfillment, collections, POS, and invoicing.
Prepare shipping documents and facilitate export license applications, ensuring smooth export control processes.
Track key end-customer shipments with the product and supply chain teams.
Support channel operations, including NetSuite/CPOP order entry, price exception follow-up, and partner pricing requests.
Ensure compliance with POS reporting and inventory management.
Collaborate with the GTM and Finance teams on overdue account collections.
Work with Finance, Supply Chain, and Order Management to fulfill EMEA operational requirements.
Facilitate inventory planning, reviews, and accurate channel reporting.
Prepare and manage weekly forecast reports for Ops and Supply Chain, collating inputs from the EMEA team.
Support RMA, warranty, and related logistics issue resolution.
Coordinate closely with the Regional Sales team to enhance cross-functional collaboration.
Manage stock rotations.

Qualifications

Experience managing EMEA channel relationships in the tech market space, with preference for the wireless or telecommunications industries.
Proven performance in customer success roles.
Understanding of business practices in emerging and established EMEA markets.
Strong administrative, organizational, and methodical skills.
Familiarity with contracts, INCOTERMS, logistics, Letters of Credit, and SWIFT transactions.
ERP platform experience (NetSuite, CPOP) is an advantage.
Demonstrated cultural sensitivity and adaptability.
Excellent communication, diplomacy, and negotiation skills.
Business-level English proficiency, with preference for Italian or other continental languages.
Masters degree or equivalent required.

40,000 - 50,000 a year

Keyskills :
customer support management order entry processing inventory management cultural sensitivity strong communication skillsreports stock reporting erp forecasting netsuite filing invoicing pricing finance

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