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| Job Location | Surat (Gujarat) |
| Education | Any Graduate |
| Salary | As per Industry Standards |
| Industry | CRM/CallCentres/BPO/ITES/Med.Trans |
| Functional Area | Operations/Customer Service/Telecalling/Backend |
| EmploymentType | Full-time |
JOB DETAILSManaging a team of representatives offering customer supportOverseeing the customer service processResolving customer complaints brought to your attentionCreating policies and proceduresPlanning the training and standardization of service deliverySelecting and hiring new staffMonitoring the work of individual representatives and of the teamConducting quality assurance surveys with customers and providing feedback to the staffPossessing excellent product knowledge to enhance customer supportMaintaining a pleasant working environment for your team
Keyskills :
bpo customer service executive customer support executive customer service customer care customer support telecalling executive voice process service delivery customer care officer telecalling