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Customer Service Representative (CSR)

1.00 to 10.00 Years   Vadodara   16 Sep, 2026
omega dzine Inc
Job LocationVadodara
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Customer Service Representative (CSR), you will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. Your role will require excellent communication skills, a problem-solving attitude, and a customer-first approach.Your responsibilities will include answering customer calls, emails, and chats in a professional manner, resolving customer issues effectively, maintaining customer records, updating databases, processing orders, returns, and service requests, as well as following up with customers for feedback and support.This is a full-time, permanent position suitable for freshers. Some of the benefits you can expect include cell phone reimbursement, commuter assistance, internet reimbursement, and leave encashment. The working schedule includes day shift, Monday to Friday, morning shift, night shift, UK shift, and US shift. Performance bonuses and yearly bonuses are also part of the compensation package.The ideal candidate should have at least a Higher Secondary (12th Pass) education and be proficient in English. The work location for this role is in person.Application Deadline: 25/05/2025Expected Start Date: 16/05/2025, .

Keyskills :
communication skillscustomer servicedatabase managementorder processing

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