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Support Executive

1.00 to 5.00 Years   Vadodara   27 Nov, 2023
Webmedia Experts
Job LocationVadodara
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clientsJob Types:Full-time, Regular / Permanent, FresherSalary:8,000.00 - 10,000.00 per. monthBenefits: Flexible schedule Paid time off Provident FundSchedule: Fixed shift Morning shiftSpeak with the employer 91-XXXXXXXXXX,

Keyskills :
troubleshootingdiagnosenetwork configurationcustomer support

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