Senior Operations Manager Connectivity

Job Description

As a Senior Operations Lead - Connectivity at KONE IT, you will be responsible for ensuring that IT products and platforms are secure, reliable, and continuously available for users. You will manage service operations end-to-end, working closely with product teams and external partners to deliver high-quality and efficient services. Your role will involve driving operational excellence, improving performance, and embedding Agile ways of working across the product lifecycle.**Responsibilities:**- Own and run end-to-end service operations in line with ITSM processes and security/compliance requirements for the KONE Networks.- Ensure availability, performance, and stability of all products in scope.- Manage the Network incident, problem, and change processes and drive operational discipline.- Create IT service descriptions, documentation, knowledge articles, user communication and training materials.- Drive continuous service improvement including service quality, availability, end-user experience, security, compliance, cost, and efficiency.- Ensure service continuity and disaster recovery readiness.- Manage operational and tactical supplier and contract management.- Facilitate governance forums and ensure clear communication with stakeholders.**Deliverables:**- Service Operations Framework- Operational Documents and Knowledge Base for Networks- Service performance dashboard and reporting- Continuous improvement backlog- Incident and problem management- Change readiness governance- Supplier and Service Integration Management- Business Continuity and Disaster recovery plans- CMDB and Data Quality Management- Automation and service development- Financial management of service invoicing**Primary Skills:**- Proven experience in IT service operations management (8 years)- Strong knowledge of ITIL processes and Agile and Lean methodologies- Good understanding of Enterprise Networks, Network Security, Cloud, Data Centers- Experience in working with SD-WAN, LAN, WIFI, DHCP, network monitoring tools, SASE, Firewalls, VPN- Experience in global and matrix organizations- Strong supplier and contract management skills- Automation skills**Secondary Skills:**- Financial management- Virtual team working- Project managementJoin KONE, where innovation, collaboration, employee engagement, and sustainability are key focus areas. Be part of a culture that values trust, respect, and recognition of good performance. Explore opportunities for career and personal growth while maintaining a healthy and balanced life. As a Senior Operations Lead - Connectivity at KONE IT, you will be responsible for ensuring that IT products and platforms are secure, reliable, and continuously available for users. You will manage service operations end-to-end, working closely with product teams and external partners to deliver high-quality and efficient services. Your role will involve driving operational excellence, improving performance, and embedding Agile ways of working across the product lifecycle.**Responsibilities:**- Own and run end-to-end service operations in line with ITSM processes and security/compliance requirements for the KONE Networks.- Ensure availability, performance, and stability of all products in scope.- Manage the Network incident, problem, and change processes and drive operational discipline.- Create IT service descriptions, documentation, knowledge articles, user communication and training materials.- Drive continuous service improvement including service quality, availability, end-user experience, security, compliance, cost, and efficiency.- Ensure service continuity and disaster recovery readiness.- Manage operational and tactical supplier and contract management.- Facilitate governance forums and ensure clear communication with stakeholders.**Deliverables:**- Service Operations Framework- Operational Documents and Knowledge Base for Networks- Service performance dashboard and reporting- Continuous improvement backlog- Incident and problem management- Change readiness governance- Supplier and Service Integration Management- Business Continuity and Disaster recovery plans- CMDB and Data Quality Management- Automation and service development- Financial management of service invoicing**Primary Skills:**- Proven experience in IT service operations management (8 years)- Strong knowledge of ITIL processes and Agile and Lean methodologies- Good understanding of Enterprise Networks, Network Security, Cloud, Data Centers- Experience in working with SD-WAN, LAN, WIFI, DHCP, network monitoring tools, SASE, Firewalls, VPN- Experience in global and matrix organizations- Strong supplier and contract management skills- Automation skills**Secondary Skills:**- Financial management- Virtual team working- Project managementJoin KONE, where innovation, collaboration, employee engagement, and sustainability are key focus areas. Be part of a culture that values trust

Keyskills :
Network SecurityCloudLANWIFIDHCPFirewallsVPNIT architectureIT service operations managementNetwork DomainITIL processesAgileLean methodologiesEnterprise NetworksData CentersSDWANSASESuppliercontract management