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Customer Service Executive

0.00 to 4.00 Years   Bangalore   10 Oct, 2024
Hinduja Global Solutions Limited (HGS)
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • (Escalation Agent) in our contact center, you will be responsible for delivering exceptional customer service while resolving complex issues. This role requires effective communication skills, the ability to resolve conflicts efficiently, and a strong sense of ownership in handling escalations. You will work closely with the customer support team, addressing high-priority cases and ensuring customer satisfaction.
    • Key Responsibilities:
    • Handle customer inquiries and resolve escalated issues in a timely and efficient manner.
    • Identify and troubleshoot customer concerns, offering appropriate solutions while maintaining a professional demeanor.
    • Display a customer-centric mindset and demonstrate excellent problem-solving and conflict-resolution skills.
    • Collaborate with different teams to resolve complex issues and escalate unresolved cases to the necessary departments.
    • Ensure all escalations are handled with ownership and follow-up for timely closure.
    • Skills & Competencies:
    • Strong customer service mindset with the ability to handle difficult situations calmly and effectively.
    • Problem-solving abilities with a focus on conflict resolution.
    • Ownership and responsibility in handling customer escalations.
    • Proficiency in both English and Hindi.
    • Typing speed of at least 25 WPM with 85% accuracy
    • Qualifications: Minimum Graduate.
    • Minimum1year of experience in a customer support role, preferably with exposure to escalation desks.
    • Experience Mix:
    • 70%experienced candidates and 30% fresher candidates.
    • Language Requirements: Fluency in both English and Hindi (speaking and writing).
    • Typing Speed Requirement: 25WPMwith85%accuracy. Pre-hire Screening: Language Proficiency: Versant Level 5. Typing Proficiency: Typing test (25 WPM with 85% accuracy).
    • Interviews: Conducted by FK Assessor with a focus on inline responses and spoken communication

Keyskills :
customer carecustomer serviceconvincing powercommunication skillscustomer relationship

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