Customer Success Specialist with Portuguese Language

Job Description

Job Title:Customer Success Specialist with Portuguese LanguageAt Concentrix, we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the worlds best brands. With end-to-end capabilities across StrategyTalentTechnology, were helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. Join us!Responsibilities:

• Provide quality assurance, through checking all client product integrations are completed
• Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
• Deliver customer value through ensuring our customers are successful in terms of adoption, usage and engagement
• Maintain a deep understanding of the products to effectively guide customers on best practices
• Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client platform
• Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
• Help triage troubleshooting tickets
• Hybrid position (Wed - Thursday on-site - Sofia, Bulgaria)
• Working hours - Mon - Fr 12:00-21:00

Requirements:

• Fluent level of Portuguese and English both written and spoken.
• Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
• Experience analyzing data, trends and client information to identify product or service growth opportunities
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Excellent communication, collaboration, organizational and project management skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Ability to work on queues/cases/tickets out of CRM platforms
• The ability to build trust quickly and develop strong relationships

What we offer:

• Monthly transportation/internet allowance
• Bonus for important life events (marriage, birth or adoption of a child, university graduation)
• Additional medical plan: health and dental care (fully covered by the employer)
• Life insurance
• Voluntary Sport Card (Multisport)

Please send us your CV in English.Only short-listed applicants will be contacted.All applications will be treated as strictly confidential.Location:BGR Sofia - Advance Business CenterLanguage Requirements:Portuguese (Required)Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Locations - Location:BGR Sofia - Advance Business Center

Keyskills :
customer engagement project management data analysis communication skillsproduct knowledgelearning talent acquisition recruitment customer training