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E-commerce Customer Care Advisor with German

1.00 to 3.00 Years Bulgaria (Bulgaria) 29 Apr, 2025

Job Location	Bulgaria (Bulgaria)
Education	MBA/ PGDMAny Graduate
Salary	As per Industry Standards
Industry	Telecom, IT-Hardware/Networking
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

Job Title:E-commerce Customer Care Advisor with GermanWe are growing!Concentrix works with one of the worlds largest Beauty & Wellness brands. In the role of E-commerce Customer Care Advisor, you will provide support for a variety of brands and be required to remain knowledgeable on all products as well as maintain up-to-date knowledge on all the processes to support our consumers.So, whats the role all about

Handling customer contacts via e-mail, phone, and chat:
- Supports and guides customers to ensure outstanding customer support and satisfaction.
- Continuously improves customer satisfaction by handling complaints in a professional manner.
- Taking ownership and being accountable for a satisfactory outcome for the customer.
Achieve key metrics, targets, and goals to ensure the highest level of service is delivered to customers.

You are a good fit for the role if you:

Have fluent level of German language.
Have good level of English language.
Have excellent knowledge and use of MS Office applications.
Have excellent customer care skills.
Have excellent organizational and problem-solving skills.

What can you expect from us:

Fulltime role with standard working hours Monday Friday.
Competitive salary.
Hybrid model of work.
Comprehensive initial training and onboarding (fully paid by us).
Continuous training and upskilling programs through Concentrix University.
Professional Development and Career Navigation programs to map out the steps in your desired development.
Health and Wellbeing initiatives.
Relocation support if needed (accommodation and travel expenses).
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Thats just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you! Experience the power of a game-changing career.Are you looking for whats next Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries. And were proud to be recognized with awards such as Employer Brand Leader of the Year and Best Employer - Outsourcing year after year.Location:BGR Sofia - Advance Business CenterLanguage Requirements:GermanTime Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Locations - Location:BGR Sofia - Advance Business Center

Keyskills :
customer care skillsfluent german language ms office proficiency organizational skillsproblem solving skillsleave

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