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Collection Executive / Officer

Fresher Chandigarh, All India 15 Apr, 2026

Job Location	Chandigarh, All India
Education	Not Mentioned
Salary	Not Disclosed
Industry	BFSI
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

As a Debt Collection Executive, your role involves recovering overdue payments from customers with a professional and customer-friendly approach. You will be responsible for managing delinquent accounts, negotiating repayment plans, and ensuring timely collections.Key Responsibilities:- Follow up with customers via calls, emails, and field visits (if required) for overdue payments- Manage and monitor assigned delinquent accounts- Negotiate repayment plans and settlements with customers- Ensure timely collection of outstanding dues- Maintain accurate records of all collection activities in CRM/system- Handle customer queries and resolve payment-related issues- Coordinate with internal teams (sales, credit, operations) for dispute resolution- Ensure compliance with company policies and regulatory guidelines- Achieve monthly collection targets and recovery benchmarksKey Requirements:- Minimum 2 years of experience in debt collection / recovery / credit control- Experience in NBFC, banking, fintech, or lending industry preferred- Strong communication and negotiation skills- Ability to handle difficult conversations professionally- Basic knowledge of legal and compliance aspects of collections- Familiarity with CRM tools and MS Excel- Target-oriented and self-motivated As a Debt Collection Executive, your role involves recovering overdue payments from customers with a professional and customer-friendly approach. You will be responsible for managing delinquent accounts, negotiating repayment plans, and ensuring timely collections.Key Responsibilities:- Follow up with customers via calls, emails, and field visits (if required) for overdue payments- Manage and monitor assigned delinquent accounts- Negotiate repayment plans and settlements with customers- Ensure timely collection of outstanding dues- Maintain accurate records of all collection activities in CRM/system- Handle customer queries and resolve payment-related issues- Coordinate with internal teams (sales, credit, operations) for dispute resolution- Ensure compliance with company policies and regulatory guidelines- Achieve monthly collection targets and recovery benchmarksKey Requirements:- Minimum 2 years of experience in debt collection / recovery / credit control- Experience in NBFC, banking, fintech, or lending industry preferred- Strong communication and negotiation skills- Ability to handle difficult conversations professionally- Basic knowledge of legal and compliance aspects of collections- Familiarity with CRM tools and MS Excel- Target-oriented and self-motivated

Keyskills :
Debt CollectionRecoveryCredit ControlNegotiationCommunicationCRM

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