Technical Support Executive

Job Description

As a Technical Support Executive at the company, you will be responsible for providing technical support to customers using ERP software. You will work during the night shift (PST Timings) and should have a minimum of 2 years of experience in a similar role. If you are passionate about solving complex problems and staying updated with the latest technologies, the company is looking for someone like you!Key Responsibilities:- Provide technical support to customers through tickets, email, and virtual meetings.- Troubleshoot and resolve software-related issues promptly.- Log and track customer issues using a ticketing system.- Ensure customer satisfaction by keeping customers informed of the progress on open issues.- Collaborate with development and QA teams to address customer problems effectively.- Continuously enhance your knowledge of the ERP software and stay current with industry advancements.Qualifications Required:- Minimum of 2 years of experience in technical support for ERP software.- Strong problem-solving abilities.- Excellent written and verbal communication skills.- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.If you hold a Bachelors or Masters degree in Computer Science, Software Engineering, or a related field, and possess a high level of energy, self-motivation, and attention to detail, the company encourages you to apply. They offer competitive salaries, a supportive work environment, and ample opportunities for professional growth and advancement. Join them if you are a dedicated technical support professional committed to delivering exceptional customer service.Please note that this is a full-time, permanent position with the night shift scheduled from Monday to Friday at their office in Mohali. As a Technical Support Executive at the company, you will be responsible for providing technical support to customers using ERP software. You will work during the night shift (PST Timings) and should have a minimum of 2 years of experience in a similar role. If you are passionate about solving complex problems and staying updated with the latest technologies, the company is looking for someone like you!Key Responsibilities:- Provide technical support to customers through tickets, email, and virtual meetings.- Troubleshoot and resolve software-related issues promptly.- Log and track customer issues using a ticketing system.- Ensure customer satisfaction by keeping customers informed of the progress on open issues.- Collaborate with development and QA teams to address customer problems effectively.- Continuously enhance your knowledge of the ERP software and stay current with industry advancements.Qualifications Required:- Minimum of 2 years of experience in technical support for ERP software.- Strong problem-solving abilities.- Excellent written and verbal communication skills.- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.If you hold a Bachelors or Masters degree in Computer Science, Software Engineering, or a related field, and possess a high level of energy, self-motivation, and attention to detail, the company encourages you to apply. They offer competitive salaries, a supportive work environment, and ample opportunities for professional growth and advancement. Join them if you are a dedicated technical support professional committed to delivering exceptional customer service.Please note that this is a full-time, permanent position with the night shift scheduled from Monday to Friday at their office in Mohali.

Keyskills :
Technical SupportERP softwareTroubleshootingCustomer SupportWritten CommunicationVerbal Communication