Analyst I - Operations - Project Delivery Excellence Manager

Job Description

As an experienced Project Delivery Excellence Manager at UST, your main responsibility will be to oversee the successful delivery of IT projects by monitoring project health, ensuring quality assurance, and driving continuous improvement. You will collaborate closely with project managers and senior leadership to ensure effective project execution, risk management, and optimization of delivery metrics for excellence.**Key Responsibilities:**- Organize and facilitate project reviews to monitor project health and ensure quality assurance and delivery excellence throughout the project lifecycle.- Customize and implement SDLC processes and tools for projects, ensuring seamless integration with custom tools and processes.- Perform risk assessments, identify risks across projects, propose mitigation strategies, and ensure proper implementation of risk management plans.- Select appropriate lifecycle processes for project execution using organizational tools and platforms tailored to each projects specific needs.- Define key metrics and KPIs to measure delivery excellence and synthesize project performance data to create comprehensive reports.- Interpret project data using statistical methods and data analysis techniques to identify trends, patterns, and anomalies.- Provide actionable insights based on data analysis to support decision-making by project managers, delivery leads, and senior management.- Conduct root cause analysis when KPIs deviate from expected norms or when issues like delays, quality defects, or budget overruns arise.- Lead continuous improvement initiatives by identifying inefficiencies and trends in delivery processes and proposing enhancements based on data analysis.- Generate and distribute detailed reports and dashboards for stakeholders to ensure transparency and alignment across teams.**Must-Have Skills and Experience:**- 7 to 10 years of experience in the IT services industry, specifically in process quality assurance or delivery excellence.- Strong understanding of software development life cycle (SDLC) methodologies, including Agile and Waterfall.- Proficiency in Agile practices and tools like JIRA, MS Project, Power BI, and other relevant reporting tools.- Strong analytical skills with the ability to interpret complex project data and provide actionable insights.- Excellent written and verbal communication skills, with the ability to present data effectively to stakeholders at all levels.- Strong decision-making skills to manage and mitigate risks.- Experience in creating and delivering executive-level summary reports and presentations.**Good-to-Have Skills:**- Certifications in CSM, SAFe, PMP, or PRINCE2.- Experience with continuous improvement methodologies in IT project delivery.- Familiarity with project management software and tools beyond JIRA.- Knowledge of risk management frameworks and strategies.- Familiarity with data visualization tools beyond Power BI.At UST, a global digital transformation solutions provider, you will work side by side with the worlds best companies to make a real impact through transformation. With over 30,000 employees in 30 countries, UST builds for boundless impact, touching billions of lives in the process. As an experienced Project Delivery Excellence Manager at UST, your main responsibility will be to oversee the successful delivery of IT projects by monitoring project health, ensuring quality assurance, and driving continuous improvement. You will collaborate closely with project managers and senior leadership to ensure effective project execution, risk management, and optimization of delivery metrics for excellence.**Key Responsibilities:**- Organize and facilitate project reviews to monitor project health and ensure quality assurance and delivery excellence throughout the project lifecycle.- Customize and implement SDLC processes and tools for projects, ensuring seamless integration with custom tools and processes.- Perform risk assessments, identify risks across projects, propose mitigation strategies, and ensure proper implementation of risk management plans.- Select appropriate lifecycle processes for project execution using organizational tools and platforms tailored to each projects specific needs.- Define key metrics and KPIs to measure delivery excellence and synthesize project performance data to create comprehensive reports.- Interpret project data using statistical methods and data analysis techniques to identify trends, patterns, and anomalies.- Provide actionable insights based on data analysis to support decision-making by project managers, delivery leads, and senior management.- Conduct root cause analysis when KPIs deviate from expected norms or when issues like delays, quality defects, or budget overruns arise.- Lead continuous improvement initiatives by identifying inefficiencies and trends in delivery processes and proposing enhancements based on data analysis.- Generate and distribu

Keyskills :
Statistical AnalysisDelivery ExcellenceRisk Management