AVP Colleague Services

Job Description

As an Assistant Vice President for Colleague Services with Barclays Corporate Real Estate Solutions and Location Strategy (CRES & LS) team in Chennai, your role will focus on managing workplace layout and utilization while driving technological innovation in workplace tools to enhance the overall employee experience.Key Responsibilities:- Develop comprehensive employee experience strategies through surveys and engagement initiatives to boost engagement, satisfaction, and retention- Champion initiatives that improve colleague experience, productivity, well-being, engagement, and workplace utilization using technology-enabled solutions- Identify and implement innovative workplace tools that drive continuous improvement, foster collaboration, and support productivity- Develop and maintain business intelligence data encompassing workforce analytics, industry benchmarking, performance metrics, employee satisfaction scores, and space utilization analysis- Support facility management and colleague services budget management, tracking operational performance and service delivery- Be accountable for local facility management strategy and its implications from budget, performance, and service delivery perspectives- Manage local contract management, change control protocols, and risk assurance frameworks- Collaborate to provide operational insight into budget performance and identify ongoing opportunities for strategic decision-making- Contribute to regional supplier management activities, manage relationships with supplier local leads, monitor KPIs, financial outputs, and ensure performance metrics align with delivery objectives- Serve as the primary relationship manager for stakeholder feedback and delivery model performanceQualifications Required:- Bachelors degree in Facility Management, Real Estate Management, Business Administration, or a related field (masters degree preferred)- Minimum of 8 years of progressively responsible facility management experience, ideally in corporate real estate or commercial property management contexts- Deep technical knowledge of facilities management and comprehensive understanding of the industry landscape- Exceptional customer focus, strong CRM capabilities, and excellent written and oral communication skills- Strong interpersonal abilities for effective collaboration with internal stakeholders, external vendors, and service providers- Analytical mindset, high numeracy levels, attention to detail, and stakeholder management skills- Strong leadership skills to advise, influence decision-making, and contribute to operational effectivenessOur Culture and Values:All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. Embrace the Barclays Mindset of Empower, Challenge, and Drive to guide how you behave. Our employees are self-disciplined, hardworking, trustworthy, humble, and truthful, making choices based on whats best for the team and contributing to making Barclays a top workplace.Additional Assessment Areas:You may be evaluated on critical skills including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology capabilities, and job-specific technical skills relevant to facility management excellence. As an Assistant Vice President for Colleague Services with Barclays Corporate Real Estate Solutions and Location Strategy (CRES & LS) team in Chennai, your role will focus on managing workplace layout and utilization while driving technological innovation in workplace tools to enhance the overall employee experience.Key Responsibilities:- Develop comprehensive employee experience strategies through surveys and engagement initiatives to boost engagement, satisfaction, and retention- Champion initiatives that improve colleague experience, productivity, well-being, engagement, and workplace utilization using technology-enabled solutions- Identify and implement innovative workplace tools that drive continuous improvement, foster collaboration, and support productivity- Develop and maintain business intelligence data encompassing workforce analytics, industry benchmarking, performance metrics, employee satisfaction scores, and space utilization analysis- Support facility management and colleague services budget management, tracking operational performance and service delivery- Be accountable for local facility management strategy and its implications from budget, performance, and service delivery perspectives- Manage local contract management, change control protocols, and risk assurance frameworks- Collaborate to provide operational insight into budget performance and identify ongoing opportunities for strategic decision-making- Contribute to regional supplier management activities, manage relationships with supplier local leads, monitor KPIs, financial outputs, and ensure performance metrics align with delivery objec

Keyskills :
Facility ManagementBusiness AdministrationTechnological InnovationStakeholder ManagementBudget ManagementFacilities ManagementWorkforce AnalyticsPerformance MetricsSupplier ManagementFinancial ManagementRisk MitigationData AnalysisStakeholder