Operations Support Specialist 5

Job Description

Role Overview:As an Ops Support Specialist 5 at Citi, you will be responsible for providing operations support services, such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. Your main objective will be to offer day-to-day operations support in alignment with Citis operations infrastructure and processes.Key Responsibilities:- Resolve customer inquiries and handle escalated issues, ensuring efficient and effective customer service- Identify opportunities to provide value-added products and services while complying with relevant laws and regulations- Communicate with management on productivity, quality, and MIS indicators, and provide written and oral communications to business areas for financial entries- Facilitate training for staff and assist in answering questions within Disputes department- Support a wide range of products and services, participate in Lean and process improvement projects- Resolve complex problems based on best practices, escalating when necessary- Assess risks in business decisions with a focus on compliance and ethical conductQualifications Required:- 2-4 years of relevant experience- Proficiency in Microsoft Office- Comprehensive knowledge of Dispute process- Ability to work independently and apply problem-solving skills- Willingness to work occasional weekends for Pega releases and COB testing- Working knowledge of Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs)- Strong analytical and mathematical skills- Clear and concise written and verbal communication skillsEducation:- High School diploma or equivalentNote: This job description provides an overview of the work performed, and other duties may be assigned as necessary. Role Overview:As an Ops Support Specialist 5 at Citi, you will be responsible for providing operations support services, such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. Your main objective will be to offer day-to-day operations support in alignment with Citis operations infrastructure and processes.Key Responsibilities:- Resolve customer inquiries and handle escalated issues, ensuring efficient and effective customer service- Identify opportunities to provide value-added products and services while complying with relevant laws and regulations- Communicate with management on productivity, quality, and MIS indicators, and provide written and oral communications to business areas for financial entries- Facilitate training for staff and assist in answering questions within Disputes department- Support a wide range of products and services, participate in Lean and process improvement projects- Resolve complex problems based on best practices, escalating when necessary- Assess risks in business decisions with a focus on compliance and ethical conductQualifications Required:- 2-4 years of relevant experience- Proficiency in Microsoft Office- Comprehensive knowledge of Dispute process- Ability to work independently and apply problem-solving skills- Willingness to work occasional weekends for Pega releases and COB testing- Working knowledge of Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs)- Strong analytical and mathematical skills- Clear and concise written and verbal communication skillsEducation:- High School diploma or equivalentNote: This job description provides an overview of the work performed, and other duties may be assigned as necessary.

Keyskills :
Microsoft OfficePegaAnalytical skillsDispute processG36 functionalityContinuity of Business CoB testingTrust Receipts TRsMathematical knowledgeWritten communication skills