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Ops Support Specialist 5

1.00 to 10.00 Years   Chennai, All India   04 Feb, 2026
Early Career
Job LocationChennai, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    In this role as an Ops Support Specialist 5 at Citi, you will be responsible for providing operations support services such as record/documentation maintenance, account maintenance, and acting as a liaison between operations staff, relationship managers, and clients. Your objective is to offer day-to-day operations support aligned with Citis infrastructure and processes.**Key Responsibilities:**- Resolve customer inquiries and handle escalated issues with efficient customer service- Identify opportunities for value-added products/services while complying with strict laws and regulations- Communicate with management on productivity, quality, and MIS indicators- Facilitate training and assist with staff questions within Disputes- Support a wide range of products/services and contribute to Lean/process improvement projects- Resolve complex problems based on best practice, escalating when necessary- Assess risk in business decisions, prioritizing Citigroups reputation and compliance with laws and regulations**Qualifications:**- 2-4 years of relevant experience- Proficiency in Microsoft Office- Comprehensive knowledge of Dispute process- Ability to work independently and problem solve effectively- Willingness to work occasional weekends for Pega releases and COB testing- Familiarity with Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs)- Strong analytical and mathematical skills- Clear and concise written and verbal communication skillsThis job description provides an overview of your responsibilities and qualifications. Additional duties may be assigned as needed. In this role as an Ops Support Specialist 5 at Citi, you will be responsible for providing operations support services such as record/documentation maintenance, account maintenance, and acting as a liaison between operations staff, relationship managers, and clients. Your objective is to offer day-to-day operations support aligned with Citis infrastructure and processes.**Key Responsibilities:**- Resolve customer inquiries and handle escalated issues with efficient customer service- Identify opportunities for value-added products/services while complying with strict laws and regulations- Communicate with management on productivity, quality, and MIS indicators- Facilitate training and assist with staff questions within Disputes- Support a wide range of products/services and contribute to Lean/process improvement projects- Resolve complex problems based on best practice, escalating when necessary- Assess risk in business decisions, prioritizing Citigroups reputation and compliance with laws and regulations**Qualifications:**- 2-4 years of relevant experience- Proficiency in Microsoft Office- Comprehensive knowledge of Dispute process- Ability to work independently and problem solve effectively- Willingness to work occasional weekends for Pega releases and COB testing- Familiarity with Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs)- Strong analytical and mathematical skills- Clear and concise written and verbal communication skillsThis job description provides an overview of your responsibilities and qualifications. Additional duties may be assigned as needed.

Keyskills :
Microsoft OfficePegaAnalytical skillsDispute processG36 functionalityCoB testingTrust ReceiptsMathematical skillsWritten communication skills

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