Quantitative UX Researcher

Job Description

As a Quantitative UX Researcher at Hapag-Lloyd Chennai, you will play a crucial role in enhancing product usability and user satisfaction through actionable insights derived from quantitative research. You will collaborate with a global team of UX Researchers, Product Designers, and other stakeholders, contributing to the improvement of internal enterprise systems.**Key Responsibilities:**- Utilize UX analytics tools to collect behavioral data and pinpoint areas of friction in user flows.- Analyze user journeys, conversion funnels, and engagement metrics to identify patterns and suggest enhancements.- Translate research findings and analytics insights into clear, actionable recommendations for stakeholders.- Co-create comprehensive UX research processes, frameworks, and a research repository for internal products research.- Conduct research with end-users and internal stakeholders involved in solution development.- Advocate for the value of UX research and analytics, fostering a culture of continuous learning and data-informed design.- Collaborate with UX Analyst on quantitative research projects.**Qualifications Required:**- 5 years of experience in Quantitative UX Research or a similar role, showcasing expertise in this domain.- Profound understanding of user-centered design principles.- Proficiency in quantitative research methods and statistical analysis.- Familiarity with UX metrics such as SUS, NPS, CSAT, DEX.- Experience with analytics tools like Google Analytics, DataDog, or similar platforms.- Knowledge of statistical analysis and data visualization.- Strong communication skills to effectively convey research findings to diverse stakeholders.- Curiosity and drive to enhance UX research processes.- Excellent collaboration skills to work effectively in an international and multicultural organization.- Very good written and verbal communication skills in English.The UX/UI Team at Hapag-Lloyd Chennai is dedicated to designing user experiences for internal enterprise systems, aiming to seamlessly integrate software into the workflow of business professionals. As part of this team, you will have the opportunity to contribute to the delivery of the best customer experience by leveraging your quantitative UX research expertise. As a Quantitative UX Researcher at Hapag-Lloyd Chennai, you will play a crucial role in enhancing product usability and user satisfaction through actionable insights derived from quantitative research. You will collaborate with a global team of UX Researchers, Product Designers, and other stakeholders, contributing to the improvement of internal enterprise systems.**Key Responsibilities:**- Utilize UX analytics tools to collect behavioral data and pinpoint areas of friction in user flows.- Analyze user journeys, conversion funnels, and engagement metrics to identify patterns and suggest enhancements.- Translate research findings and analytics insights into clear, actionable recommendations for stakeholders.- Co-create comprehensive UX research processes, frameworks, and a research repository for internal products research.- Conduct research with end-users and internal stakeholders involved in solution development.- Advocate for the value of UX research and analytics, fostering a culture of continuous learning and data-informed design.- Collaborate with UX Analyst on quantitative research projects.**Qualifications Required:**- 5 years of experience in Quantitative UX Research or a similar role, showcasing expertise in this domain.- Profound understanding of user-centered design principles.- Proficiency in quantitative research methods and statistical analysis.- Familiarity with UX metrics such as SUS, NPS, CSAT, DEX.- Experience with analytics tools like Google Analytics, DataDog, or similar platforms.- Knowledge of statistical analysis and data visualization.- Strong communication skills to effectively convey research findings to diverse stakeholders.- Curiosity and drive to enhance UX research processes.- Excellent collaboration skills to work effectively in an international and multicultural organization.- Very good written and verbal communication skills in English.The UX/UI Team at Hapag-Lloyd Chennai is dedicated to designing user experiences for internal enterprise systems, aiming to seamlessly integrate software into the workflow of business professionals. As part of this team, you will have the opportunity to contribute to the delivery of the best customer experience by leveraging your quantitative UX research expertise.

Keyskills :
Statistical analysisData visualizationQuantitative UX ResearchUsercentered design practicesUX metricsAnalytics toolsResearch findings communicationCollaboration skills