Reconciliation Operations Specialist

Job Description

In this role, you will be responsible for:- Timely entry of data and data corrections as and when required.- Verifying proper completion of the process and change documentation.- Requesting information and verifying it as needed.- Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.- Processing daily activities and premium reconciliation for members.- Organizing and completing tasks according to assigned priorities.- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.- Resolving complex situations following pre-established guidelines.Requirements for this role include:- Both Undergraduates and Postgraduates can apply.- Excellent communication (verbal and written) and customer service skills.- Able to work independently.- Strong analytic skills.- Detail-oriented.- Ability to organize and multi-task.- Ability to make decisions.- Demonstrating strong reading comprehension and writing skills.- Cognitive skills include language, basic math skills, reasoning ability, and verbal communication skills.- Ability to work in a team environment.- Required computer skills: - Must have experience with data entry and word processing. - Possess a working knowledge of MS Office applications. - Understand how to navigate through web-based applications. - Must have some basic knowledge of MS Excel.Please note:- Required schedule availability for this position is Monday-Friday 6 PM/4 AM IST.- The shift timings can be changed as per client requirements, but it is a permanent Night shift.- Additionally, resources may have to do overtime and work on weekends based on business requirements.Good understanding of Excel and the ability to work on all related activities such as Vlookup, Hlookup, Pivot Table, etc. In this role, you will be responsible for:- Timely entry of data and data corrections as and when required.- Verifying proper completion of the process and change documentation.- Requesting information and verifying it as needed.- Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.- Processing daily activities and premium reconciliation for members.- Organizing and completing tasks according to assigned priorities.- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.- Resolving complex situations following pre-established guidelines.Requirements for this role include:- Both Undergraduates and Postgraduates can apply.- Excellent communication (verbal and written) and customer service skills.- Able to work independently.- Strong analytic skills.- Detail-oriented.- Ability to organize and multi-task.- Ability to make decisions.- Demonstrating strong reading comprehension and writing skills.- Cognitive skills include language, basic math skills, reasoning ability, and verbal communication skills.- Ability to work in a team environment.- Required computer skills: - Must have experience with data entry and word processing. - Possess a working knowledge of MS Office applications. - Understand how to navigate through web-based applications. - Must have some basic knowledge of MS Excel.Please note:- Required schedule availability for this position is Monday-Friday 6 PM/4 AM IST.- The shift timings can be changed as per client requirements, but it is a permanent Night shift.- Additionally, resources may have to do overtime and work on weekends based on business requirements.Good understanding of Excel and the ability to work on all related activities such as Vlookup, Hlookup, Pivot Table, etc.

Keyskills :
data entrycustomer servicereading comprehensionwriting skillsteamworkMS ExcelHlookupPivot Tabledata correctionsverifyingpremium reconciliationanalytic skillsorganizational skillsdecision makingcognitive skillsMS Office applications