Release & Change Manager

Job Description

As a Release and Change Manager with 5 to 7 years of experience in Hyderabad or Chennai, your role will involve managing end-to-end release, incident, and change management processes for enterprise applications and platforms. You will need to have hands-on experience in ITIL practices, strong coordination skills, and a working knowledge of monitoring and observability tools.Key Responsibilities:- Plan, schedule, and coordinate software releases across multiple environments.- Collaborate with development, QA, and operations teams to ensure smooth deployments.- Maintain release calendar and ensure alignment with business priorities.- Conduct release readiness reviews and post-release retrospectives.- Act as the first point of contact for major incidents and drive incident resolution through coordination with technical teams.- Ensure timely communication to stakeholders during outages or service disruptions.- Maintain incident logs and contribute to root cause analysis.- Review and approve change requests in alignment with change control policies.- Conduct impact assessments and risk evaluations.- Facilitate Change Advisory Board (CAB) meetings.- Ensure proper documentation and rollback plans are in place.- Work with monitoring tools such as Splunk, Dynatrace, AppDynamics, Prometheus, Grafana.- Set up alerts and dashboards for proactive issue detection.- Analyze logs and metrics to identify performance bottlenecks.Qualifications Required:- 5 to 7 years of experience in Release, Incident, or Change Management.- Strong understanding of the ITIL framework.- Experience with CI/CD pipelines and DevOps practices.- Familiarity with monitoring tools and observability platforms.- Excellent communication and stakeholder management skills.- Ability to work in a fast-paced, cross-functional environment.- Willingness to work in a 24/7 environment.- ITIL Foundation Certification.- Experience in cloud environments such as AWS, Azure, GCP.- Exposure to ServiceNow or similar ITSM platforms.(Note: No additional details of the company were present in the provided job description.) As a Release and Change Manager with 5 to 7 years of experience in Hyderabad or Chennai, your role will involve managing end-to-end release, incident, and change management processes for enterprise applications and platforms. You will need to have hands-on experience in ITIL practices, strong coordination skills, and a working knowledge of monitoring and observability tools.Key Responsibilities:- Plan, schedule, and coordinate software releases across multiple environments.- Collaborate with development, QA, and operations teams to ensure smooth deployments.- Maintain release calendar and ensure alignment with business priorities.- Conduct release readiness reviews and post-release retrospectives.- Act as the first point of contact for major incidents and drive incident resolution through coordination with technical teams.- Ensure timely communication to stakeholders during outages or service disruptions.- Maintain incident logs and contribute to root cause analysis.- Review and approve change requests in alignment with change control policies.- Conduct impact assessments and risk evaluations.- Facilitate Change Advisory Board (CAB) meetings.- Ensure proper documentation and rollback plans are in place.- Work with monitoring tools such as Splunk, Dynatrace, AppDynamics, Prometheus, Grafana.- Set up alerts and dashboards for proactive issue detection.- Analyze logs and metrics to identify performance bottlenecks.Qualifications Required:- 5 to 7 years of experience in Release, Incident, or Change Management.- Strong understanding of the ITIL framework.- Experience with CI/CD pipelines and DevOps practices.- Familiarity with monitoring tools and observability platforms.- Excellent communication and stakeholder management skills.- Ability to work in a fast-paced, cross-functional environment.- Willingness to work in a 24/7 environment.- ITIL Foundation Certification.- Experience in cloud environments such as AWS, Azure, GCP.- Exposure to ServiceNow or similar ITSM platforms.(Note: No additional details of the company were present in the provided job description.)

Keyskills :
coordination skillscommunicationstakeholder managementServiceNowITIL practicesmonitoringobservability toolsCICD pipelinesDevOps practicescloud environments