Release & Change Manager

Job Description

As a Release and Change Manager with 5 to 7 years of experience in Hyderabad or Chennai, you will be responsible for managing end-to-end release, incident, and change management processes for enterprise applications and platforms. Your key responsibilities will include:- Release Management: - Plan, schedule, and coordinate software releases across multiple environments. - Collaborate with development, QA, and operations teams to ensure smooth deployments. - Maintain release calendar and ensure alignment with business priorities. - Conduct release readiness reviews and post-release retrospectives.- Incident Management: - Act as the first point of contact for major incidents. - Drive incident resolution through coordination with technical teams. - Ensure timely communication to stakeholders during outages or service disruptions. - Maintain incident logs and contribute to root cause analysis.- Change Management: - Review and approve change requests in alignment with change control policies. - Conduct impact assessments and risk evaluations. - Facilitate Change Advisory Board (CAB) meetings. - Ensure proper documentation and rollback plans are in place.- Monitoring and Observability: - Work with monitoring tools such as Splunk, Dynatrace, AppDynamics, Prometheus, Grafana. - Set up alerts and dashboards for proactive issue detection. - Analyze logs and metrics to identify performance bottlenecks.Qualifications required for this role include:- 5 to 7 years of experience in Release, Incident, or Change Management.- Strong understanding of ITIL framework.- Experience with CI/CD pipelines and DevOps practices.- Familiarity with monitoring tools and observability platforms.- Excellent communication and stakeholder management skills.- Ability to work in a fast-paced, cross-functional environment.- Should be able to work in a 24x7 environment.- ITIL Foundation Certification.- Experience in cloud environments like AWS, Azure, GCP.- Exposure to ServiceNow or similar ITSM platforms.This job requires a dynamic and detail-oriented professional with hands-on experience in ITIL practices, strong coordination skills, and a working knowledge of monitoring and observability tools. As a Release and Change Manager with 5 to 7 years of experience in Hyderabad or Chennai, you will be responsible for managing end-to-end release, incident, and change management processes for enterprise applications and platforms. Your key responsibilities will include:- Release Management: - Plan, schedule, and coordinate software releases across multiple environments. - Collaborate with development, QA, and operations teams to ensure smooth deployments. - Maintain release calendar and ensure alignment with business priorities. - Conduct release readiness reviews and post-release retrospectives.- Incident Management: - Act as the first point of contact for major incidents. - Drive incident resolution through coordination with technical teams. - Ensure timely communication to stakeholders during outages or service disruptions. - Maintain incident logs and contribute to root cause analysis.- Change Management: - Review and approve change requests in alignment with change control policies. - Conduct impact assessments and risk evaluations. - Facilitate Change Advisory Board (CAB) meetings. - Ensure proper documentation and rollback plans are in place.- Monitoring and Observability: - Work with monitoring tools such as Splunk, Dynatrace, AppDynamics, Prometheus, Grafana. - Set up alerts and dashboards for proactive issue detection. - Analyze logs and metrics to identify performance bottlenecks.Qualifications required for this role include:- 5 to 7 years of experience in Release, Incident, or Change Management.- Strong understanding of ITIL framework.- Experience with CI/CD pipelines and DevOps practices.- Familiarity with monitoring tools and observability platforms.- Excellent communication and stakeholder management skills.- Ability to work in a fast-paced, cross-functional environment.- Should be able to work in a 24x7 environment.- ITIL Foundation Certification.- Experience in cloud environments like AWS, Azure, GCP.- Exposure to ServiceNow or similar ITSM platforms.This job requires a dynamic and detail-oriented professional with hands-on experience in ITIL practices, strong coordination skills, and a working knowledge of monitoring and observability tools.

Keyskills :
coordination skillsmonitoring toolscommunication skillsstakeholder managementServiceNowITIL practicesobservability platformsCICD pipelinesDevOps practicescloud environments