Store and Operations Manager - Retail

Job Description

As the Online Store Manager at Reliance Retail, you will play a crucial role in managing all aspects of the digital commerce operations. This full-time, mid-level position based in Chennai requires 4 to 6 years of relevant work experience. Your responsibilities will include ensuring seamless store operations, efficient inventory management, excellent customer service, and leading a performance-driven team.**Key Responsibilities:**- Retail Operations experience with proven ability to oversee daily online store activities is mandatory.- Proficiency in shrink management, involving the monitoring, investigation, and mitigation of product losses to optimize profitability.- Demonstrated expertise in inventory management, including stock tracking, allocation, and turnaround cycle minimization.- Strong background in customer support, adept at resolving escalations and ensuring customer satisfaction through digital channels.- Experience in implementing loss prevention strategies to reduce risk and protect merchandise and revenue streams.- Staff scheduling competency, efficiently aligning workforce planning to peak periods, holidays, and promotional campaigns.- Ability to manage stock replenishment activities, ensuring product availability and timely restocking through analytical forecasting.- Hands-on experience operating and optimizing e-commerce platforms, focusing on improving sales, user experience, and operational performance.**Qualifications Required:**- 4 to 6 years of relevant work experience in retail operations and e-commerce.- Proven track record in managing online store operations effectively.- Strong understanding of inventory management and customer support best practices.- Proficiency in analyzing data to drive sales growth and operational efficiency.- Excellent communication and team leadership skills.As the largest and most profitable retailer in India, Reliance Retail is renowned for its diversified omni-channel presence and commitment to delivering outstanding value, quality products, and an exceptional shopping experience to over 193 million customers nationwide. As the Online Store Manager at Reliance Retail, you will play a crucial role in managing all aspects of the digital commerce operations. This full-time, mid-level position based in Chennai requires 4 to 6 years of relevant work experience. Your responsibilities will include ensuring seamless store operations, efficient inventory management, excellent customer service, and leading a performance-driven team.**Key Responsibilities:**- Retail Operations experience with proven ability to oversee daily online store activities is mandatory.- Proficiency in shrink management, involving the monitoring, investigation, and mitigation of product losses to optimize profitability.- Demonstrated expertise in inventory management, including stock tracking, allocation, and turnaround cycle minimization.- Strong background in customer support, adept at resolving escalations and ensuring customer satisfaction through digital channels.- Experience in implementing loss prevention strategies to reduce risk and protect merchandise and revenue streams.- Staff scheduling competency, efficiently aligning workforce planning to peak periods, holidays, and promotional campaigns.- Ability to manage stock replenishment activities, ensuring product availability and timely restocking through analytical forecasting.- Hands-on experience operating and optimizing e-commerce platforms, focusing on improving sales, user experience, and operational performance.**Qualifications Required:**- 4 to 6 years of relevant work experience in retail operations and e-commerce.- Proven track record in managing online store operations effectively.- Strong understanding of inventory management and customer support best practices.- Proficiency in analyzing data to drive sales growth and operational efficiency.- Excellent communication and team leadership skills.As the largest and most profitable retailer in India, Reliance Retail is renowned for its diversified omni-channel presence and commitment to delivering outstanding value, quality products, and an exceptional shopping experience to over 193 million customers nationwide.

Keyskills :
Retail OperationsShrink ManagementInventory ManagementCustomer SupportLoss Prevention StrategiesStaff SchedulingStock Replenishment