Supervisor BPO (Quality Assurance)

Job Description

As a dedicated Supervisor BPO (Lead - Quality Assurance) at C.H. Robinson in Chennai, Tamil Nadu, India, you will be responsible for managing and developing your team to ensure operational excellence and compliance with processes. Your role will involve setting yearly KPIs to support strategic objectives and overseeing team operations to meet the needs of CHR Offices. You will be a trusted leader who solves complex challenges and drives success through your knowledge, experience, and professionalism. If you have a passion for leadership and customer service, we are interested in hearing from you!**Key Responsibilities:**- Expertise in quality assurance & audit methodologies- Tracking and analyzing performance metrics- Identifying process gaps and implementing corrective actions- Data analysis & reporting- Leadership & team management- Proactive problem-solving & decision-making- Effective communication & negotiation skills- Attention to detail- Contributing to wider decision-making- Ensuring optimal customer service levels- Collaborating with stakeholders for process improvements**Qualifications:**- **Required:** - Bachelors degree - Minimum 8 years of relevant trade experience - Ability to work a flexible schedule - Fluent in English (written and verbal)- **Preferred:** - Experience in logistics operations & processes - Quality assurance within logistics sector or BPO vendor management - Training teams on quality standards - Prior supervisory experience - Hands-on experience in process improvement initiatives - Certification in Six Sigma / ISO standards / Power BI - Proactive and hardworking attitude - Critical thinking & problem-solving skills - Strong leadership skills - Previous experience in process improvement and maximizing efficiency - Values a diverse and inclusive work environmentC.H. Robinson is an Equal Opportunity Employer committed to providing an inclusive environment where all employees feel welcomed, valued, and respected, free from harassment and discrimination. We value unique experiences and diverse backgrounds, both within our company and in our communities. As a dedicated Supervisor BPO (Lead - Quality Assurance) at C.H. Robinson in Chennai, Tamil Nadu, India, you will be responsible for managing and developing your team to ensure operational excellence and compliance with processes. Your role will involve setting yearly KPIs to support strategic objectives and overseeing team operations to meet the needs of CHR Offices. You will be a trusted leader who solves complex challenges and drives success through your knowledge, experience, and professionalism. If you have a passion for leadership and customer service, we are interested in hearing from you!**Key Responsibilities:**- Expertise in quality assurance & audit methodologies- Tracking and analyzing performance metrics- Identifying process gaps and implementing corrective actions- Data analysis & reporting- Leadership & team management- Proactive problem-solving & decision-making- Effective communication & negotiation skills- Attention to detail- Contributing to wider decision-making- Ensuring optimal customer service levels- Collaborating with stakeholders for process improvements**Qualifications:**- **Required:** - Bachelors degree - Minimum 8 years of relevant trade experience - Ability to work a flexible schedule - Fluent in English (written and verbal)- **Preferred:** - Experience in logistics operations & processes - Quality assurance within logistics sector or BPO vendor management - Training teams on quality standards - Prior supervisory experience - Hands-on experience in process improvement initiatives - Certification in Six Sigma / ISO standards / Power BI - Proactive and hardworking attitude - Critical thinking & problem-solving skills - Strong leadership skills - Previous experience in process improvement and maximizing efficiency - Values a diverse and inclusive work environmentC.H. Robinson is an Equal Opportunity Employer committed to providing an inclusive environment where all employees feel welcomed, valued, and respected, free from harassment and discrimination. We value unique experiences and diverse backgrounds, both within our company and in our communities.

Keyskills :
quality assuranceperformance metricsdata analysisreportingleadershipteam managementcommunicationnegotiation skillscustomer servicecollaborationlogistics operationsprocess improvementSix SigmaISO standardsPower BIcritical thinkingaudit meth