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Technical Support Specialist Software

Fresher   Chennai, All India   07 Apr, 2026
Movate Technologies Limited
Job LocationChennai, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Technical Support at Movate (Formerly CSS Corp), your role will involve responding promptly, courteously, and knowledgeably to technical support inquiries. Your primary responsibilities will include:Providing top-tier support to all customers with a goal of first call resolution Educating customers on system installation/use, and assisting in troubleshooting Utilizing your prior customer support experience to enable customer success and happiness Using problem-solving skills to solve customer issues and address concerns Making outbound calls to current customers to address issues, when neededTo excel in this role, you should possess the following qualifications:High school diploma or general education degree (GED) 6 Months to 1 year experience in Technical Support or Customer Support Environment Proven success in a phone-based customer service or call center position Ability to understand and determine root causes of customer issues Comfortable with technology and ability to provide technical assistance for consumer electronics Strong work ethic and the drive to contribute to company goals Clear and effective phone communication skills to ensure all customer issues are resolved Ability to work independently and in a team setting Ability to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eagerness for continuous improvement Strong commitment to customer happiness and satisfactionIf you are passionate about providing excellent technical support and enjoy helping customers with their technical issues, we encourage you to apply for this position at Movate. As a Technical Support at Movate (Formerly CSS Corp), your role will involve responding promptly, courteously, and knowledgeably to technical support inquiries. Your primary responsibilities will include:Providing top-tier support to all customers with a goal of first call resolution Educating customers on system installation/use, and assisting in troubleshooting Utilizing your prior customer support experience to enable customer success and happiness Using problem-solving skills to solve customer issues and address concerns Making outbound calls to current customers to address issues, when neededTo excel in this role, you should possess the following qualifications:High school diploma or general education degree (GED) 6 Months to 1 year experience in Technical Support or Customer Support Environment Proven success in a phone-based customer service or call center position Ability to understand and determine root causes of customer issues Comfortable with technology and ability to provide technical assistance for consumer electronics Strong work ethic and the drive to contribute to company goals Clear and effective phone communication skills to ensure all customer issues are resolved Ability to work independently and in a team setting Ability to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eagerness for continuous improvement Strong commitment to customer happiness and satisfactionIf you are passionate about providing excellent technical support and enjoy helping customers with their technical issues, we encourage you to apply for this position at Movate.

Keyskills :
Technical SupportCustomer SupportRoot Cause AnalysisTechnical AssistanceConsumer ElectronicsTime ManagementTeamworkPhonebased Customer Service

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