Technical Support Specialist T&M

Job Description

As a Technical Support professional at Movate (Formerly CSS Corp), your role will involve promptly and courteously responding to technical support inquiries with your knowledge and expertise. Your primary responsibilities will include:Providing top-tier support to all customers with a focus on achieving first call resolution Educating customers on system installation/use and assisting in troubleshooting Utilizing your prior customer support experience to drive customer success and happiness Using problem-solving skills to address customer issues and concerns Making outbound calls to current customers to resolve issues, when necessaryTo excel in this role, you should possess the following qualifications:High school diploma or general education degree (GED) 6 months to 1 year of experience in a Technical Support or Customer Support environment Proven success in a phone-based customer service or call center role Ability to understand and identify root causes of customer issues Comfort with technology and capability to provide technical assistance for consumer electronics Strong work ethic, drive to contribute to company goals, and ability to work both independently and in a team setting Excellent time management skills, ability to prioritize in a fast-paced environment Clear and effective phone communication skills to ensure resolution of all customer issues Positive attitude, eagerness for continuous improvement, and a strong commitment to customer happiness and satisfactionIf you are seeking a challenging opportunity where you can leverage your technical support skills and contribute to customer satisfaction, Movate is the place for you. Kindly inbox your CV to apply for this position. As a Technical Support professional at Movate (Formerly CSS Corp), your role will involve promptly and courteously responding to technical support inquiries with your knowledge and expertise. Your primary responsibilities will include:Providing top-tier support to all customers with a focus on achieving first call resolution Educating customers on system installation/use and assisting in troubleshooting Utilizing your prior customer support experience to drive customer success and happiness Using problem-solving skills to address customer issues and concerns Making outbound calls to current customers to resolve issues, when necessaryTo excel in this role, you should possess the following qualifications:High school diploma or general education degree (GED) 6 months to 1 year of experience in a Technical Support or Customer Support environment Proven success in a phone-based customer service or call center role Ability to understand and identify root causes of customer issues Comfort with technology and capability to provide technical assistance for consumer electronics Strong work ethic, drive to contribute to company goals, and ability to work both independently and in a team setting Excellent time management skills, ability to prioritize in a fast-paced environment Clear and effective phone communication skills to ensure resolution of all customer issues Positive attitude, eagerness for continuous improvement, and a strong commitment to customer happiness and satisfactionIf you are seeking a challenging opportunity where you can leverage your technical support skills and contribute to customer satisfaction, Movate is the place for you. Kindly inbox your CV to apply for this position.

Keyskills :
Technical SupportCustomer SupportRoot Cause AnalysisTechnical AssistanceTime ManagementCommunication SkillsTeamworkPhonebased Customer ServiceCall Center