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Customer Success and Retention Manager, Apigee, Google Cloud

10.00 to 13.00 Years Chicago (Illinois), Atlanta (Georgia) 18 May, 2025

Job Location	Chicago (Illinois), Atlanta (Georgia)
Education	MBA/ PGDMAny Graduate
Salary	As per Industry Standards
Industry	Internet/Dot com/ISP
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

: Customer Success and Retention Manager, Apigee, Google CloudLocation: Atlanta, GA, USA; Chicago, IL, USA; Addison, TX, USA; Kirkland, WA, USAMinimum Qualifications:

Bachelors degree or equivalent practical experience.
10 years of leadership experience, such as people management, team lead, mentorship, or coaching.
Experience in closing renewals and working cross-functionally.

Preferred Qualifications:

Experience in leading or managing workplace productivity and collaboration programs in enterprise organizations.
Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
Experience in translating business requirements into technological solutions.
Experience in collaborating with channel partners and global systems integrators with knowledge of the Google Cloud ecosystem.

About the Job:Our Customer Success team works with customers to help them adopt and motivate business value from Google Cloud Platform (GCP) solutions, building customer relationships and ensuring that they are able to maximize their investments in Google Cloud. In this role, you will be responsible for protecting our customer base and contribute to the overall success of Apigee and its financial metrics. You will partner with customers to develop a plan that aligns their business needs to success accelerators like organizational, program, change management, and technical strategies designed to reduce time to value for Google solutions.Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.The US base salary range for this full-time position is $134,000-$198,000bonusequitybenefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.Responsibilities:

Build and nurture deep, trusted advisor relationships with a portfolio of Apigee customers, from technical contacts to executive stakeholders, understanding their business objectives and how Apigee aligns with their strategic goals.
Partner with customers to develop and execute comprehensive success plans focused on driving the successful adoption and utilization of Apigee features and capabilities, ensuring they achieve demonstrable business outcomes and maximize their return on investment.
Monitor customer health and engagement metrics, identify potential risks to proactively implement strategies to address concerns, mitigate issues, and ensure continued satisfaction and loyalty.
Act as a key liaison between customers and internal Google Cloud teams, including Sales, Customer Engineering, Product Management, and Support, to advocate for customer needs, resolve issues, and drive product improvements.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Keyskills :
customer success strategy stakeholder management cross functional collaboration business solutions translation risk management job posting recruitment workforce communicationdecision making compensation

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