Global Specialty Technical Operations Manager, Customer Engineering

Job Description

Global Specialty Technical Operations Manager, Customer EngineeringLocation: Boulder, CO, USA; Atlanta, GA, USA; 4 more; 3 moreExperience: AdvancedApplication Window: The application window will be open until at least May 14, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; Reston, VA, USA.Minimum qualifications:

• Bachelors degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• 10 years of experience as a Customer Engineering Leader, Customer Engineer, CE Operations Manager, or Solutions Architect.

Preferred qualifications:

• Masters degree in Business, Statistics, Mathematics, Economics, Engineering, or a related field.
• Ability to build, manage and deploy New Product Introduction (NPI) processes and lead product feedback and delivery analytics.
• Ability to successfully deliver global technical programs, platforms, and processes.
• Ability to understand and successfully execute the technical sales process.
• Ability to lead CE enablement and team development globally.

About the jobWhen leading companies choose Google Cloud, its a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.As a Global Specialty Technical Operations Manager, you will work consistently to increase customer and partner engagement, accelerate the technical sales process, and drive continuous process and platform improvement around the world. You will help to build foundational tools, processes, and platforms supporting the Customer Engineering (CE) teams in Google Cloud Security, Google Maps, Google Workspace, Google Cloud BI, SMB, and Apigee. You will work cross-functionally to build strategic relationships with key stakeholders in Sales and CE excellence in each specialty as well as the Core. You will also help to create and communicate the availability of new CE processes, tools, and resources.Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.The US base salary range for this full-time position is $186,000-$261,000bonusequitybenefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.Responsibilities

• Own Global Specialty CE metrics that matter operationalization, integration, and reporting.
• Manage Global Specialty CE education programs such as QEP, LEAP.
• Monitor and continuously improve CE demo, workshop, and POV customer and partner engagement platforms.
• Standardize and facilitate the cloud blockers product feedback process helping to develop customer success motions, AI tools, and partner and customer certifications.
• Partner with CE communications and project management to drive initiatives and deliver Specialty CE events.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.Locations: Boulder, CO, USA; Atlanta, GA, USA; 4 more; 3 moreExperience: AdvancedExperience owning outcomes and decision making, solving ambiguous problems, and influencing stakeholders; deep expertise in domain.

Keyskills :
cloud native architecture customer engineering leadership global technical programs new product introduction technical sales process job posting recruitment workforce communicationdecision making compensation