Applications Coordinator

Job Description

Applications Coordinator , ASU Partnership | Kaplan International | DELHI / NCR Passionate about education and customer service Come and join our new ASU admissions team! Our most recent partnership is with Arizona State University (ASU). ASU has an outstanding global reputation and has been ranked #1 most innovative university in the USA. Its graduates rank in the top 10 hired by Silicon Valley employers , its faculty includes world - class award - winning professors and as an institution , it welcomes more than 13 , 000 international students into its classrooms. As ASU s partner , we are responsible for promoting their brand and courses worldwide , handling applications from students all over the world and providing pre - arrival support to students , parents and agents. In order to support ASU recruitment in the Indian subcontinent , we are excited to be establishing a new , dedicated ASU Admissions team based in the Kaplan International office in Noida and are looking to recruit Applications Coordinators. Come and be a part of it! The role: As an Application Coordinator , ASU Partnership , your role will be to assess , process and submit student applications to ASU while ensuring industry - leading service levels throughout the student journey for students , parents and partner agents. You will be responsible , as part of a team , for meeting ambitious student recruitment targets to the University. You will have strong organisational skills , excellent attention to detail and the ability to follow defined processes and procedures closely. You will report to the Head of Admissions , India (ASU Partnership) and have close working relationships with the India - based recruitment team and the overseas admission teams , including our London head office. You will be responsible for the following: Meeting regional enrollment targets Systematically and proactively collecting application documents and acknowledging receipt Accurate assessment of student applications to determine suitability for the chosen program Ensuring high quality data is inputted onto the student information system to enable strong follow - up of applications at all stages of the student journey Following up on any applications that are incomplete by email and / or telephone Ensuring that applications are processed within the agreed Service Level Agreement (SLA) period and agents are provided with relevant and comprehensive information in a timely manner Building and maintaining strong relationships with agents to ensure repeat business Dealing effectively with challenges that arise throughout the application process , resolving complaints , and escalating issues to the relevant line managers and providing ongoing customer support Demonstrating an excellent knowledge of the ASU portfolio Building effective and collaborative relationships with cross functional internal teams Bachelor s degree in any discipline Strong knowledge of the US education system Experience in educational consultancy and college admission work is an advantage Ability to build strong relations , quickly , with customers and colleagues Outstanding attention to detail and high levels of data accuracy Ability to prioritise and organise workload efficiently and effectively Results - focused and a passion for meeting targets Performance - driven and enjoy working in a fast - paced office environment Experience working in a corporate sales environment and comfortable working to tight deadlines while managing competing priorities Willingness to work flexible hours where required (including some weekends during critical periods) Proficient in spoken and written English Strong IT skills Please with your CV and covering letter highlighting why you believe you are suitable for this role.,

Keyskills :
english business it sales email ustomerservice informationsystem studentinformationsystem followingup internationalstudents servicelevels customersupport servicelevel corporatesales