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Associate Cloud Operations Engineer

7.00 to 12.00 Years   Delhi   05 Apr, 2023
Acquia Inc
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Acquia is seeking an experienced and enthusiastic Associate Operations Engineer to join our Customer Data Platform Operations team. In the role they will provide incident response coverage as well as other operations tasks to assist delivering solutions for our business needs of our customers.Responsibilities
    • Execute day to day activities of continuous monitoring of customer data platform
    • Respond promptly and effectively to alerts related to monitoring of various customer tasks and the processing pipeline
    • Troubleshoot stuck tasks, data mismatches, and database queries to remediate customer workflows
    • Provide clear and concise communication of problems and steps taken to customers and other stakeholders via ticketing system, email, and Slack
    • Create and improve documentation for team members and other internal stakeholders
    • Support automation efforts, and identify process efficiencies
    • Work cross functionally with Operations, Support, Customer Success Managers to extend fast support to customers
    Requirements:
    • Customer-first mindset and is passionate about serving customers and solving their problems
    • Detail oriented, with strong organizational skills, follow through, and high level of accountability
    • Familiarity with command line interaction with Linux operating systems, Windows powershell or similar
    • Problem solving skills, curiosity, initiative, and ability to work effectively under time pressure, prioritize and multitask
    • Willing to work in shifts to extend 24*7 support
    • Hold a Bachelors degree in Computer Science, or other solid Technical degree in IT, Information Services or similar field
    • Strong written and verbal communication skills
    Extra credit:
    • Basic knowledge of SQL or any other DB query language
    • Experience in customer technical support or similar role
    • Familiarity with JIRA, Zendesk, Service Cloud or some other ticketing system
    • Experience with Hadoop, Hive, or Spark
    • Experience working with customer s data platforms, and marketing-related data technologies
    • Interest and ability to learn new technologies
    • Demonstrated ability to work as part of a global team
    ,

Keyskills :
customer datatechnical supportoperating systemscontinuous monitoringproject administrationsqlhivejiralinuxcloud

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