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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 2.0 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Back Office Operations |
| EmploymentType | Full-time |
To answer client queries and manage client expectations through communications via Web Chat.To manage all daily work related to the process with strict compliance to guidelines.Responsible for creating first impression through helpful and cheerful attitude.Provide chat, email support to resolve user problems with proactive troubleshooting.Follow predefined (as trained) support procedures and policiesMaster the use of our support channels, processes & toolsIdentify and report Partner/user issues & feedback through appropriate channels.Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.Effectively and judiciously escalate issues with clear communicationSupport team lead/ manager when requiredAbility and willingness to quickly complete large volumes of work with high quality.. Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.Requirement:Good communication skill both written and oral (English)Ready for rotational shiftReady for rotational week offReady for night shiftJob Types: Full-time, Regular / PermanentSalary: 15,000.00 - 20,000.00 per monthSchedule:
Keyskills :
web browsingonline supportchatterrightnowweb chatinternet surfingsetting appointmentsxmppchatvirtual assistant