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Job Location | Delhi |
Education | Not Mentioned |
Salary | Rs 1.5 - 2.5 Lakh/Yr |
Industry | BPO / Call Center |
Functional Area | Back Office OperationsCustomer Service (Domestic) |
EmploymentType | Full-time |
We have Urgent openings forAirtel Premium Inbound Process for Noida Loc.Interested, eligible candidates can appear for the Walk-in-Interviews scheduled.Time- 10:30 am to 4:30 pm.Venu:-A-44, Vds Business CentreSector 2, NoidaCustomer Service Executive | Customer Service Associate | Customer Service Representative | Customer Service Agent- Provide exceptional customer support / customer service when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.- Answer inbound calls (No sales & No Target) . It is a customer service / customer support role No Sales.- Handle Premium Customers & provide service and solution- Work with the managers for reports & on product knowledge- Provide training & support to junior team members- Resolve tickets over the email / Chat - Analyze customer reported information to identify problems and concerns.- Perform problem research and testing when necessary.- Deliver high quality and timely resolutions to problems.- Initiate follow-up to other service areas when appropriate.- Perform other customer support service duties and responsibilities as necessary.Skills Required:Candidate should have a positive attitude & should be goal oriented.Candidate should have good Communications Both in English/Hindi.Excellent conversational and customer service.Job Requirements:Candidate must be graduate in any stream with minimum 1 Year of Experience in Voice ProcessExcellent communication skills Verbal & WrittenGood listening skills and strong communication abilities.Shift Timing:- 24X7Location:- NoidaContact Person - Shanu ShuklaContact Number - +91-8709730765/+91-9871792837Landline:-+91-120-4157462Please WhatsApp on +91-8709730765 In case we are not able to take your calls.
Keyskills :
telemarketing telecalling graduate voiceprocess inboundcallcenter domesticbpo customerserviceoperations customerservice communicationskills resher