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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Customer Service (Domestic)Network / System Administration |
EmploymentType | Full-time |
Knowledge and SkillsIn- depth understanding of customer serviceExcellent communication skills, verbal and writtenExcellent technical troubleshooting skills using a methodical disciplined approachSuperior interpersonal skillsIn- depth knowledge of SIP ProtocolmdashVoIP Telecommunications, computers, networking (Voice and Data) , LAN/ WAN data networking architectures and routing protocols, IP Telephony ArchitecturesIn- depth knowledge of Microsoft Ecosystems and MS Lync environmentsWorking knowledge of Linux and associated repositories.Working knowledge of traditional telecommunication technologies, such as T1, PRI, ISDN, SS7, Analog FXS/ FXO and othersProven advanced troubleshooting skills on telephony, data, computers and their applicationsAbility to handle demanding customers, serious technical problems or product issues resulting in stressful situationsAbility to interface tactfully and effectively with external customers at various technical and management levelsMust be a self- starter, possess good organization skills, and the ability to multi- task,
Keyskills :
troubleshootingsalescustomerrelationscomputerhardwareiptelephonyroutingprotocolscommunicationskillstroubleshootingskillswansipss7prifxolyncisdnlinuxetwkingganizationskills