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Customer Service Representative Innovative Gaming Startup

2.00 to 3.00 Years   Delhi   19 Jun, 2020
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!we have opening for Customer Service RepresentativeJob descriptionHere is a chance to work in a disruptive startup, where your mastery of Digital marketing will be acknowledged and valued!Our client develops, publishes and distributes highly engaging games to a wide audience covering mobile, social and online platforms. Their group of architects are always attempting new and radical stuff that enhances the creative programming and gaming stages, keeping the players constantly glued and wanting for more.Funded by SnapDeal founders, it is a cross platform gaming organisation focused on real money gaming and strategy games. The founder is an INSEAD and IIT-B alumni with more than 10 years of work experience across various countries.As aCustomer Support Representative, you will be supporting customers on product and payment related queries.What you will do:

  • Responding to customer queries in a timely and accurate way, via phone, email or chat
  • Make outbound calls for selling new features and taking referals
  • Identifying customer needs and helping customers use specific features
  • Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
  • Updating our internal databases with information about technical issues and useful discussions with customers
  • Monitoring customer complaints and reaching out to provide assistance
  • Informing customers about new features and functionalities
  • Following up with customers to ensure their technical issues are resolved
  • Gathering customer feedback and share with our Product, Sales and Marketing teams
Required Candidate profileWhat you need to have:
  • Having experience in customer support on call.
  • Experience of outbound and inbound calling and cross selling abilities
  • Knowledge ofany 2 south Indian languages required
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Able to Multi-task
Regards,HR Team

Keyskills :
customerservice customersupport digitalmarketing crossselling customercare customerrelations sales database outbound inbound followingup customercomplaints csractivities pdation

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