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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software,Sales / BD |
EmploymentType | Full-time |
In this role, you will have the opportunity to make a significant impact for OSIsoft s customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and OSIsoft succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customers primary contact to help them realize more proven value faster by achieving their business goals through the PI System. They accelerate the customers time-to-value in their use of PI and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction.RESPONSIBILITIES:CSMs manage a set of accounts by creating success plans and executing against them. They regularly check-in with the customer, understand the customers industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment.Customer Success Managers will:
Keyskills :
program managementaccount expansioncustomer serviceuse casescustomer relationstechnical supporttraining videosmarketingsystem softwareequipment supplyosisoft pitime seriessalesrealtime data