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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Customer Success Manager works with our strategic enterprise clients to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. CSM works with the customers to understand their needs and map VWO solutions and best practices. A CSM coordinates with cross-functional teams to ensure a successful transition from deployment/ onboarding through ongoing account management.Job Responsibilities:Responsible for the management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships.Increase customer satisfaction by understanding business needs and providing additional VWO solutions and resources.Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.Act as an escalation point to drive problem resolutions in a timely and proactive manner.Identify at-risk renewals and deliver on customer remediation plan.Monitor customer health to track usage and customer satisfaction.Delivery of periodic (monthly/ quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) to review and analyze statistics, metrics, and provide recommendations.In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.Professional Competencies:Prior experience in customer success or equivalent history of increasing customer satisfaction, adoption and retention.Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams. Thrives in a multi-tasking environment and can adjust priorities on-the-fly.Excellent customer relationship management skills.Outstanding communication, understanding and writing skills.Background in program/ project management of large program (collection of many projects or customers) in cross-functional, cross-companies is a plus.Understanding of web applications, HTML, JavaScript, and CSS is a plusDesired Skills & Experience:Bachelor s degree, Business or Computer Science related.Minimum 3 years of customer facing experience.Excellent organizational, presentation and communication skills.Organized and reliable self-starter who can work independently.Strong written and verbal skills.,
Keyskills :
sales customerservice customerrelations marketing onboarding customerrelationshipmanagement computerscience webapplications managementskills projectmanagement customerrelationship eyperf manceindicat cus