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Customer support (Technical)

1.00 to 3.00 Years   Delhi   05 Jan, 2023
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Dear CandidatesGreetings of the day,We are hiring for the position of Customer support (Technical).Job DescriptionPost: - Customer support (Technical)Qualifications: - GraduateWorking experience: - Min 1.5 years in Fintech IndustrySalary: 1.44LPA to 2.40LPALocation- Delhi - KalkajiHandling Customers Queries over the Email, Chats and callsAssume responsibility of maintaining support ticket/complaint Status within SLA guidelinesProviding technical assistance for installing bio-metric devices by take a remote sessionVerifying B2B users KYC documentsFilling online form to open a bank account for DMT limitsUpdating Customer CSP ID on portal by getting bank reports and change the status from pending to approveTechnical knowledgeMS.EXCEL (Workbooks, Formulas, IF Statements, Data Validation)MS. Word (Page setup, Text formatting, Editing, Creating templates, creating documents)Basic Knowledge of ComputerCRM PortalEmailing, Chats & Dialler callingInterested candidate share their cv @hidden_emailRegards,Team HR.

Keyskills :
customercallingtechnical assistancesupporttechnicalemailinghandling customers queriesif statementsinstalling bio-metric devicesdiallerchats

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