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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Front Office / Guest Relations |
| EmploymentType | Full-time |
Your ResponsibilitiesGuest management & guest engagement activities Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner. Receive guests to the hostel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. Organize events and activities approved by the head office at the hostel. Follow check in and check out procedure for all guests. Complete C - form for Foreign Guest and it must be completed within 24 Hrs from check in time for all foreign travellers. Facilitate quick check in and check out following the protocols. Handover the Backpacker Panda City guide map and walk through the map for them. Inform the guests about the facilities we have at the hostel. Update cash in and cash out sheet. Arrange transportation to guests on request. Coordinate with Property Manager/Head office for smooth daily operations. Coordinate with local vendors for laundry and article. Inform guests of the services, facilities and rates and availability in the hostel. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Ensuring the property rooms and washrooms are clean at all time. Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times. Report maintenance issues and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.Salary 1 Lac 75 Thousand To 3 Lac 25 Thousand P.A. Industry Hotel / Travel / Airlines Work Experience 1 - 3 Years Qualification Higher Secondary,
Keyskills :
frontoffice customerservice sales housekeeping billing frontdesk inningothersover cashout guestrelation