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Guest Relations Executive

0.00 to 3.00 Years   Delhi   11 Aug, 2023
Job LocationDelhi
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    Hi,We are hiring for Renowned Five Star Hotel in Delhi.POSITION TITLE:Guest Relation Executive (GRE).REPORTS TO: Front office manager/ Asst. Front Office Manager.POSITION SUMMARY:Attend to guests courteously and deal promptly within their requests and queries. Have detailed information about the hotel and. Check on VIP guest movements, complete their pre-registration formalities.GRE DUTIES AND RESPONSIBILITIES:- Welcome guests during check-in and giving a fond farewell to them while check-out.- Handling guest complaints and concern in an efficient and timely manner.- Overseeing VIP guests, arrivals and departures.- Coordinating and multi-tasking job duties in a busy environment.- Detailed information regarding arrivals and room occupancy.- Providing excellent customer service as per hotel standards.- Check on VIP reservation, complete their pre-registration formalities.- Allocate rooms to all arriving guests.- Perform basic cashier activities as and when required.- Maintain guest lockers for safe custody.PREREQUISITES:- Good guest interaction skills.- Fluency in English.- Sound decision making.- Good interpersonal skills.- Leadership and people management.EDUCATION:- Minimum Graduated (hospitality background preferred).EXPERIENCE:- 0-2 years

Keyskills :
fresher/experiencedpleasing personalityexcellent communication

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