hiring for the post of Sr. Customer Support Engineer

Job Description

Wondering what s within Beckman Coulter Diagnostics Take a closer look.At first glance, you ll see that for more than 80 years we ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we re working at the pace of change to improve patient lives with diagnostic tools that address the world s biggest health challenges.The Territory Customer Support Engineer for Beckman Coulter Diagnostics is responsible for1. Installs and maintains instruments and systems in a laboratory environment. Provide effective product and customer support.2. Ensures Preventive Maintenance planning (PM) & Modification (MOD s) planning are performed in timely manner. Seeks timely support for difficult product issues avoiding unnecessary down time.3. Adheres to field service policies procedures and standards. Maintain recommended spare parts for his product range. This position is part of the Service Department located in Delhi and will Fully Remote. At Beckman Coulter Diagnostics our Vision is Advancing healthcare, scientific education and discovery, philanthropy, and associate engagement.You will be a part of the Service Team-North India and report to the Team Leader responsible for Managing service professional handling the area of Delhi , West U.P. and Uttarakhand . If you thrive in a Challenging, Passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization read on.In this role, you will have the opportunity to:
• Grow along with a leading IVD segment organization
• Provide on site support for our instruments which will lead to advancing healthcare and patient supports
• Provide immediate support to achieve client delight
• Ability to interact with our team of service professionals and other cross function which are very critical for the role.
EducationDiploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)Experience along with Background and functional KnowledgeThree-Eight years on any type of with Basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay), Should have knowledge of Networking and Interface related issuesProblem Solving SkillsCan logically resolve or troubleshoot in times of crisis and leverage expert helpComputer ProficiencyMS -office, Teams, NetworkingGood written and verbal communication skills.It would be a plus if you also possess previous experience in:Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support. Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs. Anticipates needs, sells, and builds client relationships. Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives: ability to work in team environment. A proven ability to interface with diverse technical is essential requirements. Ability to coordinate and collaborate with other functions to achieve client delight.Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we ll empower you to push the boundaries of what s possible.When you join us, you ll also be joining Danaher s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you ve ever wondered what s within you, there s no better time to find out.,

Keyskills :
troubleshootingnetworkinglanfield servicepeople skillsbusiness systemcustomer supportmaintenance planningpreventive maintenancebiomedical engineeringhisbasiccrisis