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Jr Associate Call Support

1.00 to 6.00 Years   Delhi   11 Feb, 2020
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Ensures adherence to Quality Management System and support for continual improvement
  • Addressing all types of customer complaints and grievances and resolve within TAT
  • Respond to client calls politely and clearly communicating relevant & precise information required by clients by corporate clients
  • Follow up with various departments required to ensure appropriate action has been taken on each and every request
  • Good interpersonal, analysing and problem solving skills by means of effective & efficient communications
  • Problem solving attitude towards customer queries by understanding first the customers concerns; selecting and explaining the best solution to solve the problem over calls expediting correction or adjustment
  • Respond to all queries from the external and internal customers with accuracy following communication procedures & policies
  • Well versed with banking practices
,

Keyskills :
qualitymanagementsystem problemsolving managementsystem qualitymanagement customercomplaints banking adherence management expediting grievances communication ProblemAnalysis OperationMonitoring Planning ProblemSensitivity SocialPerceptivene

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