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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software,Sales / BD |
EmploymentType | Full-time |
Role Description
We have an opening for a SUSE Platinum Support Engineer located in Bangalore of India. A dedicated engineer is assigned to provide support to our enterprise customers with post-implementation product support and is primarily responsible for the identification and resolution of SUSE related products.
The premium engineer will develop business relationships with the customers technical and management staff, and support the customer by gaining first-hand knowledge of their system, configuration and business needs.
The engineer will use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer expectation.
The engineers goals are to pro-actively help the customer avoid potential problems and maintain the environment of the required technology in an optimal and efficient manner.
The engineer will be available to respond in a timely manner (defined in the contract) to any issues that may arise with the implemented technologies and will utilize resources within the company as needed to assist with these issues.
An engineer will also listen to the needs of their customer for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development.
The premium engineer will need a broad mix of skills and, most importantly, the ability to work well with a structured yet dynamic environment. In addition, the premium engineer candidate should possess the ability to work well in highly charged situations, have strong teaming skills and the ability to provide outstanding customer service.
Technical skills and capabilities need to be balanced with very strong inter-personal skills to be able to work closely with our customers and become their trusted advisors. This is an individual contributor role, reporting to the Customer Success Manager. Frequent travel to customers will be a requirement.
Key Responsibilities
Qualifications and Skills
Keyskills :
communication skillslinux kerneltroubleshootingproblem solvingsalescommissioningcomputer skillsservicingverbal communicationsiteopen sourcetechnical skillsenterprise storagestrong interpersonal skillsproduct supportinterpersonal skillsissu