Network Engineer

Job Description

*As a Network Engineer, you will be identifying and promoting opportunities to achieve continuous improvement in operational and process performance. You will also assure SITAs competitive strength and business growth through the provision of the highest quality technical Service Transition services to SITA customers according to SITA standards and procedures hence maximizing customer satisfaction by the delivery of first-class support activities and ensuring Systems and Products are properly deployed and configured. Reporting to the Manager, you will be a part of the team which is working on continuous improvement in operational and process performance.The world is changing. Are you ready to define with future of travel with us What you will do When/where required be contactable for escalations and support on-call standby basis or to perform assigned tasks on 24 x 7 basis Ensure shortest implementation times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements Carry out Change post-mortem review when a Failed Change may have caused any Incident to the customer supporting to the highest standards and coordinating the resolution with the appropriate resolver groups Act as the customer Single Point of Contact (SPOC) when required and co-ordinate the scheduling of intervention with customers and internal resolver groups ensuring the highest level of customer service and communications are maintained to implement the order within the prescribed SLA Minimize the risk of implementation problems by carrying out regular reviews of the progress of the customer requests and agreed timeframes Audit for the use of the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Operations guidelines and instructions where provided Assist in the development planning coordination and implementation of Change and Project plans Adhere to installation guidelines and industry best practices in order to deliver quality service Ensure simplification and consistency of implementation and working processes across all SGS and all contracts in line with ITSM standard identifying Product/Service deficiencies and future service requirements Perform Handover Document review and correction for Operational teams as well as running Operational acceptances on behalf of Operations teams Participate to SITA workshops and ASPs to implement the Project/Change orders based on the required schedules identifying and documenting the scope of works and defining and establishing functional requirements Perform Change Implementation and Deployment of Configurations of the supported Product and Systems To assist in the Proof of Concepts and Pilot testing of New Services and Products where required Audit for the correct performance of tests on hardware and software components and be responsible for the coordination of acceptance testing with Customers and 3rd parties Provide support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs), *Who you are Technical knowledge and background (Telecommunications and Service Management) Experience in analysis project requirements plans and schedules Experience in Customer Service preferably in a global organization and Service Provider environment Experience in IT Service Management processes and concepts Experience as a Systems Engineer/Administrator responsible for support activities and LAN WAN equipment. Must have dealt directly with external customers delivering to SLAs Knowledge and understanding of LAN and WAN protocols Knowledge of ITIL and Service Management practices and procedures Knowledge of Six Sigma or other industry standards an asset Operating knowledge of Microsoft Office products.Hands-on at least 3 skills: Juniper switches / JunOS: hands on experience or attended courses Cisco ASA Palo Alto Firewalls: hands-on experience or attended courses Fortinet FortiGate firewalls: hands-on experience or attended courses Riverbed Steelhead: hands-on experience or attended courses Aruba Wireless: hands-on experience/knowledge Huawei routing: hands-on experience / knowledge Knowledge of Python Scripting, Agile, and DevOps principleWhat we offer SITA s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where were always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.And we offer all the good stuff you d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.Welcome to SITA SITA is the world s leading specialist in air transport communications and information technology. We don t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities Keywords: Network Engineer, Change Management, Network Specialist, Transition SpecialistIn case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero

Keyskills :
it service managementdocument reviewmicrosoft officetroubleshootingjuniper switchescustomer servicesix sigmaswitchesair travelroutersservice levelnetworkingcustomer supportbusiness growthcisco