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Production Support Engineer

1.00 to 4.00 Years   Delhi   08 Nov, 2020
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,General / Other Software
EmploymentTypeFull-time

Job Description

Responsibilities

Monitoring

  • Open to work on continuous monitoring of all alerts, during trading hours for the assigned markets and trading days across the globe.
  • Providing frequent (daily or weekly) feedback of application and environment issues found in production to development and DevOps and suggest minimum improvement standards for future software releases.
  • Ensuring proper check of all failure points & alert mechanisms are in place, to ensure immediate response.
  • Highlighting issues faced during release to ensure there is timely and meaningful response to every alert.
  • Record all actions and present suggestions to improve our responsiveness as a team, both in terms of time and quality.
  • Reviewing in detail checklists/documentation from DevOps/Development team covering every aspect of every release including the expected behavior of each application.
  • Coordinating with the system admin team to debug any issues related to access controls etc.
  • Responding to hardware and network failures diligently and work in sync with the system and network admin teams, to ensure quick switch to back ups whenever required.

Hardware Configuration

  • Prepare hardware equipment for the remote site deployments, as suggested by the manager.
  • Any hardware configuration changes to made, must be suggested to the manager and rolled out systematically.

Data Capture/Storage

  • Data capture process must be done flawlessly ensuring accuracy w.r.t hardware time stamping.
  • Follow compliance for storing trading logs in the correct format, for statutory purposes.

Qualifications/Skill Set

  • A degree in computer science or other engineering verticals
  • 2+ years experience in prod support function
  • Domain knowledge in Banking and Financial Services
  • Proficient in application management activities
  • Must have strong knowledge of IT Infrastructure, Linux, Networking and grid.

APT Portfolio is an equal opportunity employer

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Keyskills :
continuous monitoringaccesssqlapplication managementslasetcomputer scienceapttroubleshootingfinancial servicesshell scriptingunixdata collectionit infrastructuredevopsproduction supporthardware troubleshootinglinuxhardware configurati

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