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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | ERP / CRMIT Operations / EDP / MIS |
EmploymentType | Full-time |
Senior ConsultantProvides frontline IT support to users over phone and email. Ticket monitoring and Remote support Windows troubleshooting Performs activities such as Network Account Password reset and Unlock Security Token PIN reset, adding users to Access groups to grant permissions to applications/resources Creates and Manages User accounts Coordinates with users and support team(s) and schedules Account/Network resource migration Creates proper documentation using ServiceNow ticketing tool Tracking of issues and solutions resolving or routing escalating where appropriate Ensures seamless shift handover Performs other special projects as assigned,
Keyskills :
windowsroutingsecuritymonitpermissionsdocumentationtsuppingremotesupp